Home Existing Customers


To renew your home insurance policy please contact our call centre on 1890 33 55 77 Monday – Friday 9am – 6pm and one of our agents will be happy to assist you.

Policy Changes

You can also amend your home insurance policy in our call centre with no administration fees:

  • Add increased cover to protect items like jewellery when you take them outside the home
  • Adjustment in sum insured

Please note a change of address will require new policy.

If you have any questions, please see our Frequently Asked Questions.


To talk immediately to an experienced claims handler, call 1890 666 888 from 9am - 5pm, Monday to Friday.

For help in a home emergency call 1800 565 556


At Aviva, we offer you great discounts on your home insurance. For existing customers these include:

  • Up to 40% No-Claims Discount
  • 14.5% Discount with an approved house alarm
  • 6% Loyalty Discount if you have at least three years no-claim discount and renew your home insurance with us
  • Up to 11% increased excess discount if you choose a higher excess option on your home insurance policy.

If you already have Aviva home insurance, your policy schedule will show your exact cover and any extra benefits, amendments or discounts that may apply.

For further information on discounting of your home insurance policy you may wish to visit our discounts page.

For further details of your policy cover please download our HomeCare Policy Document which sets out the terms and conditions of cover.

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