Data Protection - Life & Pensions

Use of Information Notice

The information you provide about yourself and about third parties will be held by Aviva Life & Pensions Ireland Limited (the data controller) and may be used, stored and processed by Aviva Group Ireland plc/Aviva Group companies (together, “we”, “us” or “our”), commercial partners, authorised agents/service providers and/or successors, on computer systems and/or in paper files for the following purposes: (a) to provide and administer financial services/products requested by you; (b) to comply with applicable legal or regulatory obligations; and (c) for other legitimate business interests of Aviva Life & Pensions Ireland Limited, including marketing that you have permitted and protection against non-disclosure of material facts and fraud. 

In connection with these purposes, information may be shared, both inside and outside the European Economic Area, with our other insurance and financial services companies including those within the Aviva Group Ireland plc/ Aviva Group and third parties such as reinsurance companies, medical practitioners, the Irish Insurance Federation, trustees/administrators and sponsoring employers of pension plans, other insurance and financial services companies, our service providers such as those to whom we outsource certain business operations, professional advisers, private investigators who may be instructed to investigate a claim, reputable external agencies and as required by law. 

To assist in preventing, detecting and/or protecting our customers and ourselves from theft and fraud, we may also use your information to make searches of our records.  If you give us false information or fail to disclose information and we suspect fraud, we will record this.  We also participate in the Life Assurance Registry, which is operated by The Irish Insurance Federation for the purpose of sharing of information among insurance companies as a check against non-disclosure.

In the event of your application not proceeding or your policy ceasing, information provided in connection with such may be retained for as long as is permitted by law and may be shared as outlined above where applicable.

Where sensitive personal data, for example data relating to your physical or mental health, are provided by you or on your behalf, access to and disclosure of this information will be restricted to that necessary for the purposes set out above, in particular for administering contracts of insurance/products requested by you (including underwriting, processing, claims handling, reinsurance, protection against non-disclosure and fraud prevention).

From time to time, we may record your telephone calls for quality assurance purposes.

You may request, in writing, a copy of your information held by us.  Please write to the The Compliance Manager, Aviva Life & Pensions Ireland Limited, One Park Place, Hatch Street, Dublin 2, together with payment of the applicable fee (currently €6.35).  You may be asked to prove your identity before your request is met.  If you believe there may be inaccuracies identified in the information held about you, then you can contact the Compliance Manager to have such corrected, to block certain uses or object to the processing of your personal data.

You must ensure that you have fully explained to each person whose information has been provided to us by you in connection with this policy, the purposes and use for which that information has been provided and how the information may be used, in the same detail as set out in this form and that each person has explicitly consented to such. 

By submitting an application or if you have any other communication with Aviva Life & Pensions Ireland Limited through or in relation to its products and services, you acknowledge the foregoing and consent to the processing of the personal data as indicated above.  In particular you acknowledge and explicitly consent to the arrangements in relation to sensitive personal data as indicated.