When you arrange your health insurance with Aviva you will have access to Back-Up from Irish Life Health.

Back or neck problems affect many of us at some point and Back-Up gives you access to expert personalised advice that can help prevent, improve or correct most acute back and neck pain.

Back-Up connects you directly with an expert who acts as our ‘case manager’.

He or she clinically assesses your problem, and then develops a treatment plan. This may be a simple exercise programme, or could involve physiotherapy. If medically necessary, members can receive up to 8 physiotherapy sessions, for a once off fee of €50.  Followed carefully, your Back-Up programme will help you recover quickly to prevent a chronic problem developing.

Start using Back-Up

  • Call Back-Up on 1890 717 717, 9am – 7pm, Monday to Friday.
  • We’ll check a time that’s convenient for you, then book a triage assessment over the phone with a clinical case manager.
  • He or she will assess your injury and recommend a personalised treatment plan.

Back-Up is provided by Health & Case Management Limited. Physiotherapy, if required will be provided by a member of the Irish Society of Chartered Physiotherapists, a one-off €50 contribution payable to the physiotherapist towards the cost of treatment will be required should the member need physiotherapy treatment. Members can receive up to 8 physiotherapy sessions for this one-off fee which can be claimed twice per policy year. This payment is to ensure members commit fully to the Back-Up programme.

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