Property claims

If you have any questions, please see our private home policy Frequently Asked Questions and Home Help Sheet.

To talk immediately to an experienced claims adviser, call 1890 666 888 from 9am - 5pm, Monday to Friday.

Have your policy number to hand when you call.

Avoid surprises

Get the full picture of your policy by reviewing your policy document. (You can read the basics on standard property insurance cover here.)

Remember, your policy will determine the extent of your claims cover.

How long will it take?

The complexity of the claim will determine how long it takes and how it is managed. Sometimes, a claims adviser can settle the claim over the phone with, for example, some photos of the damaged or lost property, receipts, quotes or an estimated size of the affected area of your home.

In other cases we may appoint a Loss Adjuster to meet with you to discuss your claim on our behalf. If that is the case the Loss Adjuster will contact you to arrange a suitable appointment.

Or if you are in the Leinster area and your home is damaged due to escape of water, fire or storm, we may instruct Aviva Property Services to call out to your home to estimate the damage and once the claim is validated we carry out repairs.

Above all, don’t worry our experienced claims advisers are there to help. 

What else should I do?

Always report theft and vandalism of your home to your local Garda station and please take note of the Garda Pulse number (Garda Reference Number).

Take emergency steps to limit any damage to your home. For example, if you have a burst pipe, get a plumber as quickly as possible (and remember to keep the damaged pipe, as our loss adjuster may need to see it).

Homecall Helpline

In case of emergency please contact the Homecall Helpline who will assist with emergency repairs and advice.

Homecall Helpline callsave 1850 621 126 24 hours a day, 365 days a year.

Then as soon as possible call the Property Claims team on 1890 666 888 who will advise and assist you on what to do next. 

Make a claim now

Call 1890 666 888 now.

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