Make an Income Protection Claim

How do I start my Income Protection Claim Process?

Check your policy schedule for your deferred period.

In the event your illness or injury is likely to prevent you from working beyond your deferred period, please see the table below as to when you should contact us.

Deferred Period Time to notify us after illness/injury commences
4 weeks 2 weeks
8 weeks 4 weeks
13 weeks 8 weeks
26 weeks 13 weeks
52 weeks 26 weeks

You can contact our claims team through a few different channels:

Phone Call our dedicated claims team on 01-7756412. We are open Monday to Friday 9am-5pm.
Post Risk Claims Team, Aviva Life & Pensions, One Park Place, Hatch Street, Dublin 2.

Once you get in touch by phone, email or post your claim will be handled by a member of our experienced team who will guide you every step of the way. We look at every claim individually and are here to help you through this process.

What information will we need or ask for?

Here are the details we will ask you:

  • Policy Number
  • The nature of your illness or injury
  • The date you last worked

What happens next?

We will send you the following:

  • Claim form - which you should complete
  • Medical Certificate - which your doctor should fully complete

Financial Requirements:

Employee Company Director Self Employed
Copy of your P60 P60 A copy of your certified accounts for the last 3 years
3 recent payslips before ceasing work 3 recent payslips before ceasing work Copies of your Income Tax Assessments for the last 3 years
  A copy of the company accounts for the last 3 years  
  Copy of your Income Tax Assessments for the last 3 years  

Once we make a decision on a claim, we will pay your benefit electronically to your bank account.  All claimants that are receiving payments are subject to ongoing regular medical and/or financial review - we will contact you for any information we require when reviewing your claim.

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