Claim for a medical emergency

Had a medical emergency abroad?

Call +353 (0)1 440 1790.

Our 24-hour international emergency service team will consult with the doctor in attendance to make the necessary arrangements for your care.

Don't forget...

• Keep any receipts of any payments made to doctors or hospitals
• Get a doctor or hospital certificate before you leave

All other incidents

(from 09:00 to 17.00 on weekdays) 
1800 940 515 
or if calling from outside Ireland
+353 (0)1 440 1790 

Complete and return it together with your original travel-booking invoice to:

The Customer Services Manager, 
Aviva Travel Insurance, 
OSG, 
Merrion Hall, 
Strand Road, 
Sandymount, 
Dublin 4

What to do in cases of

Lost or stolen property

Report the theft to local police and get written confirmation of your report.

Return the report form with full details of the property that was lost or damaged, together with any supporting receipts or documentation.

Lost luggage

Report the loss to the airline or their handling agent. You should do this before you leave the terminal.

Return the report form with full details of the property that was lost or damaged, together with any supporting receipts or documentation.

Theft of money

Report the theft to local police and get written confirmation of your report.

Return the report form with the police report.

Flight cancellation

Return the report form with the reason for cancellation, supported by the booking invoice (from the tour operator) and medical certificate.

Medical non emergency

Return the report form with details of the illness or injury. Include original receipts or accounts for expenses incurred abroad

Delay or missed departure

Return the report form with written confirmation of the duration of the delay together with the cause from the carrier.

Personal accident

Return the report form with full details of the accident or injury.

Legal expenses

Return the report form with full details of the expenses incurred.

Make a claim

Medical emergencies: +353 (0)1 440 1790.

All other incidents:

(from 09:00 to 17.00 on weekdays) 

1800 940 515 
or if calling from outside Ireland
+353 (0)1 440 1790