COVID-19

Updates from Aviva

As the country and indeed the world continues to deal with the impact of Covid-19 we want to assure our customers that we at Aviva are doing everything we can to ensure the safety of our people and the continued delivery of service to our customers.

We will continue to listen to and follow the advice of the Irish government and the Health Service Executive.

Business continuity remains an important focus for us and we are taking measures to ensure the operational resilience of our business. Be assured that we have robust business continuity plans in place that we continue to invoke as required.

As the situation evolves, we expect there will be an impact on our service levels and our customers may experience some delays in getting through to us or in having their queries answered. We apologise for any inconvenience this may cause.  Our dedicated team will do their utmost to respond as quickly as possible.

We would encourage our customers, where possible, to make use of our online options to access any help they may need.

Home insurance, car insurance and travel insurance can all be purchased online.

MyAviva is an online self-service portal available to all our existing home and car insurance customers.

  • Home insurance customers can view their policy documents at any time, renew a policy online and upload outstanding documents like proof of No Claims Discount.
  • Car insurance customers can view their policy documents at any time, renew a policy, make policy changes such as updating personal details, adding a driver or transferring cover and uploading outstanding documents like proof of f No Claims Discount.

We will continue to work hard during this challenging time so that we can be there for our customers when they need us most.

Aviva Direct Ireland Limited is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No 374895. Registered Office One Park Place, Hatch Street, Dublin 2. 

Aviva Insurance Ireland Designated Activity Company, trading as Aviva, is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 605769. Registered Office: One Park Place, Hatch Street, Dublin 2, Ireland, D02 E651.

Aviva Life & Pensions Ireland Designated Activity Company, a private company limited by shares. Registered in Ireland No. 165970. Registered office at One Park Place, Hatch Street, Dublin 2, D02 E651. Aviva Life & Pensions Ireland Designated Activity Company, trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland. Tel (01) 898 7950.