Life & Pensions
Existing customers information
We know you’re concerned about what coronavirus means for you – find out how it could impact you.
Existing customers with queries can contact us through our online form.
Manage your Aviva & Friends First policies online
Avail of 24/7 access to view and manage your policy information.
Life Claims
Need some Help?
Where can I find the current value of my policy?
How do I change my address?
How do I cancel my policy?
How do I change the bank account you collect my premiums from?
How do I change the date you take my direct debit on?
How do I make a payment with Electronic Fund Transfer (EFT)?
What is a Politically Exposed Person?
Making a Complaint
A guide to making a Complaint
We’re sorry you’ve had to make a complaint. We try to do everything we can to make sure you get the best possible service and we really value your feedback.
We’ll always listen to your complaint, think about how you would like us to resolve it and make sure you are happy with how we handle it.
We would like to make it as easy as possible for you to make your complaint.
- You can make your complaint here online
- You can call us on 1890 64 64 64 or 01 8987950. We are open Monday to Friday 9am to 5pm
- You can write to our Customer Experience department – Aviva Life & Pensions Ireland, One Park Place, Hatch Street Dublin 2.
To help us deal with your complaint, please tell us your policy number and contact details.
Annual and Terminal Bonus details
Here are the most recent Annual and Terminal bonus declarations.
Contact Us
We want to make contacting us as easy as possible. You can contact us by phone, email or post! You can also drop into us at our offices in Dublin 2.
Our Customer Service Team
Monday, Tuesday, Thursday and Friday: 9:00a.m. - 5:00p.m.
Wednesday 10:00a.m. - 5:00p.m.
Email address: csc@aviva.com
Call in or write to us
Aviva Life & Pensions, Customer Experience, One Park Place, Hatch Street. Dublin 2.
Aviva Life & Pensions Ireland Designated Activity Company, a private company limited by shares. Registered in Ireland No. 165970. Registered office at One Park Place, Hatch Street, Dublin 2, D02 E651. Aviva Life & Pensions Ireland Designated Activity Company, trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland. Tel (01) 898 7950.