Life & Pensions

Existing customers information

Due to I.T maintenance, Aviva Online Service Centre and Aviva Online will be unavailable from Friday 3rd April at 3pm until Monday 6th April at 8am.

You will be unable to access your policies online during this maintenance. We’d like to apologise for any inconvenience caused.

Manage your Aviva & Friends First policies online

Avail of 24/7 access to view and manage your policy information.

Aviva Online Service Centre

  • All Protection policies
  • Friends First Savings, Investment & Retirement policies

Login

Register

Aviva Online

  • Aviva Savings, Investment & Retirement policies

Login

Register

Group Pensions Online

  • For members, employers or trustees of Aviva group pension schemes.

Login

Life Claims

Death claims

We know this is a difficult time and we'll deal with your claim as smoothly as possible.

Learn more

Specified Illness claims

Our dedicated claims team is ready to help make your claims process hassle-free.

Learn more

Income protection claims

You've got enough to worry about. Let our dedicated claims team help you out.

Learn more

Cash Requests

Need more information on full or part cash requests?

Learn more

Need some Help?

Where can I find the current value of my policy?

How do I change my address?

How do I cancel my policy?

How do I change the bank account you collect my premiums from?

How do I change the date you take my direct debit on?

Making a Complaint

A guide to making a Complaint

We’re sorry you’ve had to make a complaint. We try to do everything we can to make sure you get the best possible service and we really value your feedback.

We’ll always listen to your complaint, think about how you would like us to resolve it and make sure you are happy with how we handle it.

We would like to make it as easy as possible for you to make your complaint.

  • You can make your complaint here online
  • You can call us on 1890 64 64 64 or 01 8987950. We are open Monday to Friday 9am to 5pm
  • You can write to our Customer Experience department – Aviva Life & Pensions Ireland, One Park Place, Hatch Street Dublin 2.

To help us deal with your complaint, please tell us your policy number and contact details.

Annual and Terminal Bonus details

Here are the most recent Annual and Terminal bonus declarations.

Contact Us

We want to make contacting us as easy as possible. You can contact us by phone, email or post! You can also drop into us at our offices in Dublin 2.

Our Customer Service Team

1890 64 64 64

Monday, Tuesday, Thursday and Friday: 9:00a.m. - 5:00p.m.

Wednesday 10:00a.m. - 5:00p.m.

Email address: csc@aviva.com

Call in or write to us

Aviva Life & Pensions, Customer Experience, One Park Place, Hatch Street. Dublin 2.

Aviva Life & Pensions Ireland Designated Activity Company, a private company limited by shares. Registered in Ireland No. 165970. Registered office at One Park Place, Hatch Street, Dublin 2, D02 E651. Aviva Life & Pensions Ireland Designated Activity Company, trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland. Tel (01) 898 7950.