Life & Pensions

Existing customers information

Manage your policies online

Avail of 24/7 access to view and manage your policy information.

Aviva Online Service Centre

With Aviva Online Service Centre you're in charge of your policies:

  • Access Policy details
  • Update Contact or bank details
  • Request a tax Certificate
  • Pay outstanding premiums
  • View Policy documents and other correspondence
  • Access a range of Tools & Calculators

Group Pensions Online

For members, employers or trustees of Aviva group pension schemes.

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Aviva Online

Historical documents and information on your Aviva policy

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Need some Help?

Where can I find the current value of my policy?

How do I change my address?

How do I cancel my policy?

How do I change the bank account you collect my premiums from?

How do I change the date you take my direct debit on?

How do I make a payment with Electronic Fund Transfer (EFT)?

What is a Politically Exposed Person?

Making a Complaint

A guide to making a Complaint

We’re sorry you’ve had to make a complaint. We try to do everything we can to make sure you get the best possible service and we really value your feedback.

We’ll always listen to your complaint, think about how you would like us to resolve it and make sure you are happy with how we handle it.

We would like to make it as easy as possible for you to make your complaint.

  • You can make your complaint here online
  • You can call us on 1800 159 159 or 01 8987950. We are open Monday to Friday 9am to 5pm
  • You can write to our Customer Experience department – Aviva Life & Pensions Ireland, Building 12, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W2P5.

To help us deal with your complaint, please tell us your policy number and contact details.


Contact Us

We want to make contacting us as easy as possible. You can contact us by phone, email or post! You can also drop into us at our office in Dublin.

Our Customer Service Team

1800 159 159

Monday, Tuesday, Thursday and Friday: 9:00a.m. - 5:00p.m.

Wednesday 10:00a.m. - 5:00p.m.

Call in or write to us

Aviva Life & Pensions, Building 12, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W2P5.

Aviva Life & Pensions Ireland Designated Activity Company, a private company limited by shares. Registered in Ireland No. 165970. Registered office at Building 12, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W2P5. Aviva Life & Pensions Ireland Designated Activity Company, trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland. Tel (01) 898 7950.