All information you need for Life & Pensions queries

Life Claims

Death claims

We know this is a difficult time and we'll deal with your claim as smoothly as possible.

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Specified Illness claims

Our dedicated claims team is ready to help make your claims process hassle-free.

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Income protection claims

You've got enough to worry about. Let our dedicated claims team help you out.

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Cash Requests

Need more information on full or part cash requests?

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Contact Us

We want to make contacting us as easy as possible. You can contact us by phone, email, post or even fax! You can also drop into us at our offices in Dublin 2.

Our Customer Service Team

1890 64 64 64

Monday to Friday: 9:00am - 5:00pm

Email address:: csc@aviva.com

Call in or write to us

Aviva Life & Pensions, Customer Experience, One Park Place, Hatch Street. Dublin 2.

Making a Complaint

A guide to making a Complaint

We’re sorry you’ve had to make a complaint. We try to do everything we can to make sure you get the best possible service and we really value your feedback.

We’ll always listen to your complaint, think about how you would like us to resolve it and make sure you are happy with how we handle it.

We would like to make it as easy as possible for you to make your complaint.

  • You can make your complaint here online
  • You can call us on 1890 64 64 64 or 01 8987950. We are open Monday to Friday 9am to 5pm
  • You can write to our Customer Experience department – Aviva Life & Pensions Ireland, One Park Place, Hatch Street Dublin 2.

To help us deal with your complaint, please tell us your policy number and contact details.

Need some Help?

Where can I find the current value of my policy?

How do I change my address?

How do I cancel my policy?

How do I change the bank account you collect my premiums from?

How do I change the date you take my direct debit on?

Annual and Terminal Bonus details

Here are the most recent Annual and Terminal bonus declarations.

Bonus Declaration January 2019 Series 3 & 4

PDF (33.4 KB)

Bonus Declaration January 2019 Series 7 & 8

PDF (33.2 KB)

Bonus Declaration January 2019 - Unitised With Profits

PDF (426.9 KB)

Bonus Declaration January 2019 - Ex CGU

PDF (39.0 KB)

Aviva Life & Pensions UK Limited, trading as Aviva Life & Pensions Ireland, is authorised by the Prudential Regulation Authority in the UK and is regulated by the Central Bank of Ireland for conduct of business rules.
Aviva Life & Pensions UK Limited, trading as Aviva Life & Pensions Ireland, is also regulated in the UK: by the Prudential Regulation Authority for prudential rules and, to a limited extent, by the Financial Conduct Authority for applicable UK conduct rules. Registered Branch Office in Ireland (No 906464) at One Park Place, Hatch Street, Dublin 2. Tel (01) 898 7950. Registered in England (3253947) at Wellington Row, York, YO90 1WR.