Aviva Care

The only protection with
back 4 defence

Protection from Aviva

Protection from Aviva comes with so much more than financial protection. Powered by Teladoc Health, a global leader in virtual care, Aviva Care gives you four health & wellbeing services that line up to offer total protection for you and your family.

When your health defences are down – our Digital GPs are here to provide an online diagnosis at home or away, even provide prescriptions. When you need the support of a whole team behind you, you can get your case reviewed by one of 50,000 medical experts from around the world. And because mental health is just as important as your physical health, we also have a team of professional psychologists offering confidential support.

With Aviva Care, all the healthcare support you need is just a click away. What’s more, these services come free of charge.

Working with

Services available to you

Digital GP

It’s not always easy or convenient to get to the doctors’ surgery. With Aviva Digi GP you can get an online appointment with a doctor without having to wait for a face-to-face appointment. The Aviva Care digital GP service is a private doctor service offering you and your immediate family access to clinical advice and guidance in non-emergency situations.

At home or on holiday, it offers the peace of mind of being able to speak to an experienced  doctor to discuss any health concerns you have Monday to Friday from 8am to 8pm and on weekends from 9am to 12 noon.


  • It’s easy to use from the comfort of your own home 
  • Provides quick access to an experienced GP 
  • Can be used at home or on holiday 
  • Get prescriptions sent to your local pharmacy

Best Doctors Second Medical Opinion

If you or a member of your family became ill or had an accident, it would be reassuring to know that you had the correct diagnosis and treatment plan. With the Best Doctors service, you can get a second medical opinion from a world leading expert so you can double check a diagnosis, investigate alternatives and get additional treatment options for any condition affecting your quality of life.

You get access to 50,000 world-renowned specialists with 450 specialities and sub specialities who will work with your own doctors and consultants to advise on the best course of action. It can also be used for conditions diagnosed before taking out your cover with Aviva. 


  • Double-check a diagnosis or the treatment proposed with a world leading expert.
  • Investigate if there are any alternative treatment options.
  • Review your options if your symptoms haven’t been improving.
  • Can be used if you’re worried about a parent, partner or child.

Family Care Mental Health Support

Managing your mental health is just as important as your physical health. And It’s OK not to be OK. When life brings new and unexpected changes, its normal to feel anxious, stressed or low. Whatever your challenge, you’re not alone. Our professional team of Psychologists are here. Family Care gives you access to a wide variety of specialised forms of therapy, including counselling and Cognitive Behavioural Therapy.


  • It’s completely confidential 
  • They can help you develop coping and behavioural skills 
  • The Psychologists are registered with the Irish Psychological Society.

Bereavement Support

Losing a loved one isn’t easy. So, it might help you to know there’s help on hand through bereavement counselling. When you or your spouse/ partner need someone to talk to, our team of counsellors and psychologists are just a phone call away.


  • It’s completely confidential 
  • Access is easy, support is just a few clicks away. 
  • They can help you develop ways to cope 
  • The Psychologists are registered with the Irish Psychological Society.

How to access Aviva Care

Register for the service using your email address and policy number or access code: https://care.aviva.ie/en-UK


Download the Aviva Care app from the App Store or Google Play Store. Open the app and login using your email address and password – or register for the service using your email address and policy number or access code. 

Please note: once you click the link, you will be transferred to the Teladoc site. Aviva Life & Pensions will share your policy number with them for validation purposes but will not have access to any of the information that you provide. They will process this information as a separate controller of your data.

Aviva Life & Pensions Ireland does not guarantee the on-going availability of any or all of the Aviva Care Ireland services to its policyholders and may, at its sole discretion, withdraw access to the service at a month’s notice. If we withdraw it, we’ll write to notify policyholders at least 30 days in advance of its removal.

Teladoc Health (who provide the Aviva Care services) is not a regulated financial service. 

Aviva Life & Pensions Ireland Designated Activity Company, a private company limited by shares. Registered in Ireland No. 165970. Registered office at Building 12, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W2P5. Aviva Life & Pensions Ireland Designated Activity Company, trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland. Tel (01) 898 7950.