Home Insurance - Frequently Asked Questions

Your policy documentation will be issued via MyAviva within 5 days or after the start date of your policy, whichever is the latter.

You will find your policy documents under the heading "Policy documents" via MyAviva if you're opted-in to online documentation.

If you are opted-in to online documentation and looking for historical policy documents, you can contact us using this form.

You can simply renew online. 

To retrieve your renewal quote and to renew online, you will need either your: 

• email
• date of birth
• policy number

With high inflation and the cost of building materials and labour increasing in recent years it’s never been more important to make sure your home is insured for the correct amount. The sums can be adjusted at any time, and there is no need to wait until your policy renewal.

Your policy schedule contains details of the sums insured for your home.

If you have your home insurance policy directly with Aviva you can access your policy documents at any time through MyAviva.

Alternatively, you may wish to get in touch with us to amend the sums insured.

If your home insurance policy was purchased directly with Aviva, you can contact us on 091 78 44 55 Monday to Friday between 9am and 6pm.

If you purchased your policy through a broker, you will need to get in touch with them directly

As a homeowner it is essential that you regularly review your sums insured to make sure you are adequately covered. The sums can be adjusted at any time, and there is no need to wait until your policy renewal. 

Learn more about underinsurance

You can make changes to your home insurance policy through MyAviva

Use our self service portal to:

• Update mortgage provider 

• Request additional documents

• Add or remove additional optional covers

• Change your contact details

Call 1800 147 147 from 9am - 5pm, Monday to Friday, to talk immediately to an experienced claims adviser or email us at propertyclaims@aviva.com. Have your policy number to hand when you call. If outside office hours, our staff will take the basic details of your claim and a claim adviser will follow up with you the next working day.

You can register for a MyAviva account by clicking here.

You will need your policy number and email address to register for MyAviva.

To find your policy number, look on the left-hand side of your home insurance policy schedule.

Watch our helpful video on how to register for your MyAviva account. 

Index linking means your insurance amount automatically increases a little each year to keep up with inflation and rising living costs. This helps your cover stay more in line with what things actually cost over time.

However, it’s still important to make sure your original amount insured is accurate. If it started too low, index linking won’t be enough to fully protect you—but it will help your cover grow gradually to keep up with inflation.

Under-insurance happens when the amount you’ve insured your buildings and/or contents for is less than the amount it would actually cost to rebuild your home or replace your contents. If you need to make a claim, this could mean you won’t get the amount necessary to fully rebuild or repair your home or replace your items.

To avoid under-insurance, it is essential that you regularly review your sums insured to make sure you are adequately covered. The sums can be adjusted at any time, you don’t have to wait until your policy renewal. 

Learn more about under-insurance at www.aviva.ie/insurance/home-insurance/underinsured-home/