Car Insurance - Frequently Asked Questions

You will be require to upload any outstanding documents before you can print your cert & disc.

Once you have uploaded/provided us with these outstanding documents you will be able to print your cert & disc:

• Through MyAviva: If you're opted-in to online documentation. Watch our helpful video on how to print your cert & disc on MyAviva. 
• By post: If you're not opted-in to online documentation or you have opted to have your cert & disc issued via post.

If you're opted in online, your car insurance certificate and disc will be made available within 5 days or after the start date of your policy whichever is later.

If you're not opted-in to online or have opted to have your cert & disc issued via post, documentation for your car insurance certificate and disc will be issued to you by post with in 5 days or after the start date of your policy whichever is later.

Your policy documentation, including your annual car insurance certificate and disc, will be made available or issued within 5 days or after the start date of your policy whichever is the later:

• Through MyAviva: If you're opted-in to online documentation.
• By post: If you're not opted-in to online documentation.

You will find your policy documents under the heading "Policy documents" via MyAviva if you're opted-in to online documentation.

If you are opted-in to online documentation and looking for historical policy documents, you can contact us using this form. 

Follow these steps to upload your documents:

1. Log in to MyAviva.
2. Select “Check your policy status”.
3. Select “Upload”.
4. Click on “Select a file” and browse for your document.
5. If the file is in the correct format, the file name will appear in green. Then, select “Agree and Upload”.
6. You should see a confirmation message indicating that the upload was successful.
7. After uploading, your document will be reviewed by Aviva within 3-5 working days. Once reviewed, a green tick will appear under “Received” on the policy status screen.

If you are unable to secure a quotation in the market including your renewal, you can refer your case to the Declined Cases Agreement. The Declined Cases Agreement (DCA) is a mechanism whereby motorists who experience difficulty in obtaining motor insurance can apply for cover under this programme.

Most Insurance companies are party to an agreement with the Department of Transport. Insurers, through the mechanism of the Declined Cases Committee, will not decline to provide a motor policy for those individual proposers who have approached at least three insurers and have not been able to obtain insurance cover where the proposer is:

• One of their existing Motor policyholders or one who has held a policy with them in the preceding three years, or
• A new Proposer who has not within the preceding three years held motor insurance in his/her own name,
• Except where to provide such a policy would be contrary to the public interest.

A committee representing all Insurers who are party to this agreement has been established for the purpose of administrating the Agreement. For further information please contact the Consumer Information and assistance service within Insurance Ireland, 5, Harbourmaster Place, IFSC, Dublin 1 (Telephone: 01 676 1914, Fax: 01 676 1943, Email: info@insuranceireland.eu). The service can advise you on how to proceed further, and may be able to help in resolving the problem.

To request a letter from Aviva, please fill out the following form. Please note that you will require your reference number. Proceed to Form.

You can make changes to your car insurance policy through MyAviva.

Use our self service portal:

• To transfer your insurance to another car
• Request documents
• Upload documents
• Add or remove drivers
• Print your cert and disc
• Update your contact number and email address

Follow our helpful guides on how to make changes through your MyAviva account.

Please note certain requests will incur a €25 administration fee if you contact us via the Customer Service Team.

The Multi Car discount  can be applied if there is more than one car in the same household insured through Aviva Direct. So, if you are an existing customer with Aviva Direct and someone in the same household takes out a second car insurance policy our Multi Car discount can be applied to the second policy, and to each additional policy up to a maximum of five, provided each policyholder resides in the same household (same address).

The first step is to provide your insurer, Aviva Insurance, with some personal details – like your name and policy number. You'll then be able to tell them what happened in your own words, as well as what damage your vehicle suffered. It'll be helpful to give them details of anyone else involved – other drivers, passengers in any cars involved, or witnesses.

Aviva will assign a personal claims handler will then get things moving. And they will always let you know what happens next. To start your claim, please call the 24-hour helpline on 1800 147 147.

Alternatively, read more about making a car insurance claim.