Aviva Online Terms

Using our site and accepting our terms

Through our site you may view your Aviva policies available on our site. In providing you access to the site, we apply the following terms.

Please read the terms carefully before accepting. We draw your attention to our exclusions of liability under the heading “Our liability to you”. We also recommend that you print these terms or save them to your computer for future reference.

By clicking “I accept” at the bottom of these terms you agree to be legally bound by these terms and the Aviva privacy statement. If you do not accept these Terms, you should not use Aviva Online and you must immediately cease using Aviva Online.

Aviva Online is available exclusively to Users who must be aged 18 years or over. If you do not qualify then do not use Aviva Online.

Personal use only

Our site is for your own internal business or personal purposes only and must not be used in any way for commercial purposes.

Without limiting our rights under “Change/Termination” below, if we consider that you are mis-using our site, we may suspend or withdraw your access immediately and, if appropriate, pursue legal action against you.

Information only

We have tried to make sure our site is correct but you should not rely on any of the information on our site for advice or as a recommendation that a product or investment is suitable for your circumstances. If you need financial advice, you should contact a financial advisor.

Username and password

You must treat your username and password as confidential. If you know or suspect that anyone other than you knows your username and password you must promptly contact us.

You will be responsible for any losses you incur as a result of your failure to keep your username and password secure.

You will provide correct e-mail, postal and other contact details to us, where we request such, and acknowledge that we may use these details to contact you in the event that this should prove necessary (see also Privacy and Cookie policy and Data Protection Note below).

You will not access any data or information which is not data or information relating to you, or have not been granted, or authorised to, access.


Our site may contain hyperlinks to websites and resources owned and operated by third parties. We have no control over the contents of those sites or resources and accept no responsibility for them.

You must not do anything to corrupt, damage or interfere with our site and you may not link any other website to our site without our permission.


Any policy values on Aviva Online must be interpreted together with the applicable disclaimer provided. Values cannot be quoted/construed/reproduced without such disclaimer and any notes/assumptions set out on Aviva Online.

Privacy and cookie policy

We take your privacy seriously. Please read our privacy policy and cookie policy to see how we deal with data relating to you. By using our site, you are agreeing to the terms of our privacy policy and cookie policy, you consent to us using your data, in accordance with the Data Protection Notice below, and you confirm that all data you have given is accurate.

Data Protection Notice

The information you provide about yourself and about third parties will be held by Aviva Life & Pensions UK Limited (the data controller) and may be used, stored and processed by Aviva Group companies (together, "we", "us" or "our"), our commercial partners authorised agents/service providers and/or successors, on computer systems and/or in paper files for the following purposes: (a) to provide and administer financial services/products requested; (b) to comply with applicable legal or regulatory obligations; and (c) for other legitimate business interests of Aviva Life & Pensions UK Limited, including marketing that has been permitted and protection against non-disclosure of material facts and fraud.

In connection with these purposes, information may be shared, both inside and outside the European Economic Area, with our other insurance and financial services companies including those within the Aviva Group and third parties such as reinsurance companies, medical practitioners, Insurance Ireland, trustees/ administrators and sponsoring employers of pension plans, other insurance and financial services companies, our service providers such as those to whom we outsource certain business operations, professional advisers, private investigators who may be instructed to investigate a claim, reputable external agencies and as required by law. 


We may revise these terms at any time by amending this page. You can check any changes we make from time to time by following the ‘Terms of use’ link within the footer. We will notify you of any changes before they have effect and you will be required to accept the amended Terms in order to be able to continue to use Aviva Online. If you decide not to accept such changes, you must immediately cease using this Aviva Online.

We may:

(a)          with notice, terminate your right to access Aviva Online

(b)          at any time, by notice posted to the Website, discontinue providing Aviva Online, or any part thereof.

We shall not be liable to you or any third party as a result of termination of access to Aviva Online service.

Copyright, trade marks and similar rights

The Aviva name and logos are our registered trade marks. We own or have a licence for all copyright in our site, as well as content, trade marks or other material on it. You must not use, extract or reproduce our trade marks, or any content from this site, for commercial purposes.

We may take legal action if we discover any unauthorised use of our copyright, trade marks or similar rights.

Our liability to you

Your use of the Aviva Online is at your sole risk.  Aviva Online is provided on an "as is" and "as available" basis. In particular but without limiting this:

  1. Though we have tried to make sure our site is correct and secure, to the fullest extent permitted by law, we do not give any promise or assurance, including but not limited to, no promise or assurance is given that the information appearing on, or provided in conjunction with, Aviva Online is accurate, reliable or complete. 
  2. We will not be responsible for any loss or damage you may experience in connection with your use of our site.
  3. In particular but without limiting 2 above we will not be responsible for loss or damage

(a)    caused by an event beyond our reasonable control or which we could not have reasonably foreseen;
(b)  not directly caused by us;
(c)    relating to loss of data or computer virus infection.

    We do not, however, seek to limit or exclude our liability for:

    (e)   death or personal injury as a result of our negligence; or
    (f)    fraud or fraudulent misrepresentation

    You are advised to safeguard important data, to use caution and to not rely[ in any way] on the correct functioning or performance of Aviva Online.

    About us

    Wherever the name “Aviva” is used within these pages, this refers to one or more of the trading companies of Aviva that operate in Ireland. For more information concerning Aviva’s companies, please go to Aviva.ie

    Aviva Online is a site operated by Aviva Life & Pensions UK Limited, trading as Aviva Life & Pensions Ireland. Aviva Life & Pensions UK Limited, trading as Aviva Life & Pensions Ireland, is authorised by the Prudential Regulation Authority in the UK and is regulated by the Central Bank of Ireland for conduct of business rules. Aviva Life & Pensions UK Limited, trading as Aviva Life & Pensions Ireland, is also regulated in the UK: by the Prudential Regulation Authority for prudential rules and, to a limited extent, by the Financial Conduct Authority for applicable UK conduct rules. Registered Branch Office in Ireland (No 906464) at One Park Place, Hatch Street, Dublin 2. Tel (01) 898 7000. Registered in England (3253947) at 2 Rougier Street, York, YO90 1UU.

    Governing law and jurisdiction

    Aviva Online is intended solely for the use of residents of the Republic of Ireland (which term, for the avoidance of doubt, excludes Northern Ireland). This Website is established in the Republic of Ireland and is subject to the laws of the Republic of Ireland and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the Courts of the Republic of Ireland.

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