Learn more about MyAviva
Car insurance policy number beginning with 93
If you've taken out car insurance with Aviva Direct and your policy number begins with 93, you can now manage your policy online with MyAviva.
MyAviva now allows you to do the following tasks online:
All other car insurance policies
We're upgrading our website to provide a better experience for our customers.
Over the next few months we'll be making all car insurance policies, bought through Aviva Direct, available on our new MyAviva portal.
In the meantime with MyAviva you can:
Administration fee
Please note certain requests will incur a €25 administration fee if you contact us via the Customer Service Team to make changes to your car insurance policy that can be amended through MyAviva. See our Terms of Business for details.
Helpful videos to assist you on the new MyAviva portal
If your car insurance policy number begins with 93 we have created these helpful videos to help you navigate through your MyAviva account.
Registering for MyAviva
Transcript for video Registering for MyAviva
Title: Registering for MyAviva (Please note that you need to use the email address that was inputted when the policy was set up to create the account)
Step 1: Select Register for MyAviva
Step 2: Enter in your policy number and date of birth
Step 3: If the account is with us, registrations instructions will be sent via email
Step 4: On the email select “Create your account”
Step 5: You will need to follow the instructions on screen to create a secure password
Step 6: A confirmation message will appear on screen confirming your password has been setup successfully. Click on the ‘Continue to Login’
Step 7: You will now be able to login with your email address and secure password.
Step 7A and 7B: If at any stage you forget your email or password, you can reset these by choosing the options displayed on screen
Step 8: If you need to change your email address that have set up to log in with, you will need to contact us.
Printing your cert & disc on MyAviva
Transcript for video How to print cert and disc on MyAviva
Title: How to print your cert and disc…
(You’ll need a colour printer)
Step 1: Log in to MyAviva.
Step 2: Select “Manage policy”
Step 3: Select “Policy documents”
Step 4: To access your cert & disc, select “Agree and access” and you’re good to go
Step 5: Your cert will be unlocked, and you can select it from your documents list
Step 6: Print or download your certificate from the browser and don’t forget to print on a colour printer.
How to change your car details via MyAviva
Transcript for video How to change your car details via MyAviva
Title: How to make a permanent change to your car details through MyAviva
Step 1: Firstly, you’ll need to log in to MyAviva.
Step 2: Select “Manage policy”
Step 3: Select “Make a change”
Step 4: From the dropdown select “Car details”
Step 5: Then select “Change car details”
Step 6: Enter in the new car registration and click on “Find car”
Step 7: If the new car registration matches, select “Yes” then “Continue”
Step 8: Select the date you wish to make the change from and agree to the T&Cs
Step 9: Depending on the type of car there may be an additional payment required or you may be due a refund
Step 10: Answer a few additional questions
Step 11: Confirm that the information provided is correct
Step 12: If payment is required enter in your card details
Step 13: You should now see confirmation that the payment has been made
Step 14: You will also receive an email confirming the change.
Step 15: Your documents will be available in MyAviva (including your new certificate and disc if applicable)
How to add a driver on car policy via MyAviva
Transcript for video How to add a driver on car policy via MyAviva
Title: How to add a driver on to your policy permanently through MyAviva
Step 1: Firstly, you’ll need to log in to MyAviva.
Step 2: Select “Manage policy”
Step 3: Select “Make a change”
Step 4: From the dropdown select “Additional drivers”
Step 5: Select “Yes” to add the driver details
Step 6: Enter in the driver details on screen and click on “Add driver”
Step 7: If you wish to add more select “Yes” or select “No” and continue
Step 8: You will be asked if the additional drivers have had any claims, please select “Yes” or “No”
Step 9: You will then be asked if the additional drivers have any penalty points, please select “Yes” or “No”
Step 10: Select the date you wish to make the change from and agree to the T&Cs
Step 11: Depending on the driver there may be an additional payment required or you may be due a refund
Step 12: Answer a few additional questions
Step 13: Confirm that the information provided is correct
Step 14: If payment is required enter in your card details
Step 15: You should now see confirmation that the payment has been made
Step 16: You will also receive an email confirming the change
Step 17: All policy documents will be available in MyAviva
How to request additional documents via MyAviva
Transcript for video How to request additional documents via MyAviva
Title: How to request additional documents via MyAviva
Step 1: Log in to MyAviva.
Step 2: Select “Manage policy”
Step 3: Select “Policy documents”
Step 4: Scroll down and select “Request additional documents”
Step 5: Select “Create new request”
Step 6: Complete the three questions on screen
Step 6B: Depending on the document type you may be asked for additional information to provide
Step 7: You should now see confirmation that the request has been made.
Step 8: Your documents will be issued within 5 workings day by your chosen method of communication.
Enabling Multi-factor Authentication (MFA) on MyAviva
Transcript for video Title: How to enable Two-Step Authentication
Title: How to enable Two-Step Authentication
Step 1: Log in or register to MyAviva
Step 2: You will see your MyAviva dashboard
Step 3: Select Your Account then select your Account Settings
Step 4: Scroll down to the bottom of the screen
Step 4: Enable the option for two-step verification
Step 4: Select configure two-step verification
Step 5: Download the Microsoft Authenticator app on your phone and select Generate QR Code after you have installed the app
Step 6: You will be presented with a QR code to scan
Step 6: If you cannot scan select Configure Manually
Step 7: If you have used the app, add your account on the app
Step 8: Select other from the options in the app
Step 9: Scan the QR code on your MyAviva account using the app
Step 10: If you are chosen Configure Manually, input the code from your MyAviva account
Step 11: Give your account a name you will recognise
Step 12: You will be presented with a pin for your MyAviva account
Step 13: Enter the pin from the app and select continue
Step 14: Enter pin from app if you have chosen manually
Step 15: You have now paired your MyAviva account to Microsoft Authenticator app
Step 16: You will receive an email confirmation when pairing is successful
Step 17: The next time you log into your MyAviva account
Step 18: You will be presented to enter in the code from the Microsoft Authenticator app
Watch this space
Over the next few months, we will be making all car insurance policies purchased through Aviva Direct available on our new MyAviva portal. You will be kept up to date on the progress and we will reach out to you once your car insurance policy is on the new portal.
Car insurance is underwritten by Aviva Insurance Ireland DAC.
Aviva Direct Ireland Limited is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No 374895. Registered Office: Cherrywood Business Park, Dublin, Ireland, D18 W2P5.