The smart way to overcome back and neck pain

When you arrange your health insurance with Aviva you will have access to Back-Up from Irish Life Health.

Back or neck problems affect many of us at some point and Back-Up gives you access to expert personalised advice that can help prevent, improve or correct most acute back and neck pain.

Back-Up connects you directly with an expert who acts as our ‘case manager’.

He or she clinically assesses your problem, and then develops a treatment plan. This may be a simple exercise programme or could involve physiotherapy. If medically necessary, members can receive up to 8 physiotherapy sessions, for a once off fee of €50.  Followed carefully, your Back-Up programme will help you recover quickly to prevent a chronic problem developing.

Start using Back-Up

  • Call Back-Up on 01 562 5150, 8am – 7pm, Monday to Friday (excluding bank holidays) 8.30am - 4.30pm Sat.
  • We’ll check a time that’s convenient for you, then book a triage assessment over the phone with a clinical case manager.
  • He or she will assess your injury and recommend a personalised treatment plan.

Back-Up is managed by Spectrum Health Limited. Physiotherapy, if required will be provided by a member of the Irish Society of Chartered Physiotherapists, a one-off €50 contribution payable to the physiotherapist towards the cost of treatment will be required should the member need physiotherapy treatment. Members can receive a programme of up to 8 physiotherapy sessions for this one-off fee. This payment is to ensure members commit fully to the Back-Up programme. You will find full details of the service in your membership handbook.

Contact Information

To enquire about Health Insurance, contact Irish Life Health directly on 01 562 5100 or visit

Health Insurance is arranged by Aviva Direct Ireland Limited and underwritten by Irish Life Health dac. Irish Life Health dac is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 376607. Registered Office Irish Life Centre, Lower Abbey Street, Dublin 1.

Aviva Direct Ireland Limited is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No 374895. Registered Office One Park Place, Hatch Street, Dublin 2.