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The smart way to overcome back and neck pain

When you arrange your health insurance with Aviva you will have access to Back-Up from Irish Life Health.

Back or neck problems affect many of us at some point and Back-Up gives you access to expert personalised advice that can help prevent, improve or correct most acute back and neck pain.

Back-Up connects you directly with an expert who acts as our ‘case manager’.

He or she clinically assesses your problem, and then develops a treatment plan. This may be a simple exercise programme or could involve physiotherapy. If medically necessary, members can receive up to 8 physiotherapy sessions, for a once off fee of €50.  Followed carefully, your Back-Up programme will help you recover quickly to prevent a chronic problem developing.

Start using Back-Up

  • Call Back-Up on 1890 717 717, 9am – 7pm, Monday to Friday.
  • We’ll check a time that’s convenient for you, then book a triage assessment over the phone with a clinical case manager.
  • He or she will assess your injury and recommend a personalised treatment plan.

Back-Up is provided by Health & Case Management Limited. Physiotherapy, if required will be provided by a member of the Irish Society of Chartered Physiotherapists, a one-off €50 contribution payable to the physiotherapist towards the cost of treatment will be required should the member need physiotherapy treatment. Members can receive up to 8 physiotherapy sessions for this one-off fee which can be claimed twice per policy year. This payment is to ensure members commit fully to the Back-Up programme.

Ready to get a quote?

Contact us on

1850 45 35 25

Monday to Friday: 9:00am - 6:00pm

Saturday - Sunday: Closed

Bank Holidays: Closed

Aviva Discounts

If you've arranged your health insurance with Aviva you can get 5% off car and home insurance.

You are also eligible for this discount at renewal. The details will be set out in the breakdown of your renewal notification. If the health discount is not detailed, please call 1890 253 255.

Health Insurance is arranged by Aviva Direct Ireland Limited and underwritten by Irish Life Health dac. Irish Life Health dac is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 376607. Registered Office Irish Life Centre, Lower Abbey Street, Dublin 1.

Aviva Direct Ireland Limited is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No 374895. Registered Office One Park Place, Hatch Street, Dublin 2.