Website Accessibility

Our services are for everyone. Here you’ll find the information you need to use our website and services – whatever your needs.

When using the Aviva Ireland website, if you find content that you cannot use because of accessibility reasons, please feel free to contact us and we will do everything we can to support you.

Adapting our website to suit your needs

Online text size

To change the text size in your internet browser, or to magnify your screen, first go to the Settings menu in your browser. You’ll usually find the option to change the text size under Preferences, View or Appearance. 

You can find more detailed guides for the most popular web browsers below.

Text-to-Speech

If you need text-to-speech support, screen reader or read-aloud software may help.

Most browsers have a text-to speech function in their Settings menu. Turn this on and your device will read out the on-screen text. This functionality is also known as read aloud, read mode or reader view.

Our website supports screen readers such as NVDA, VoiceOver and Narrator  .

Online help from AbilityNet

AbilityNet has a range of resources aimed at making the web more accessible. It has step-by-step guides to adapt your phone, computer or tablet to make it easier to use online. For more information head to the AbilityNet - My Computer My Way website.

Get documents in a range of formats

We can send you documents in the following formats:

  • Braille
  • Large font
  • Audio material

Let us know what you need by emailing us at direct@aviva.ie.  Once you’ve done this, your new documents will arrive within 20 days. If you’d prefer to speak to us, please call us on 1800 332 211 or 01 833 22 11..

Contact us in a way that suits you

IRIS (Irish Remote Interpreting Service)

The Irish Remote Interpreting Service (IRIS) is a service from the national Sign Language Interpreting Service (SLIS). IRIS provides a live video link to an Irish Sign Language interpreter. To avail of this service please email us at direct@aviva.ie

Need to contact us about the accessibility of our website?

We’re always looking to improve our website. So, if you’ve experienced any accessibility issues, please email direct@aviva.ie. We’ll get back to you within 5 working days.

Call, email or get in touch on social

You can call, email, or reach out via social media on Facebook, Instagram or X.

Email us direct@aviva.ie from the email address on your policy.

Call us on 1800 332 211 or 01 833 22 11

Aviva Insurance Ireland opening hours:

Monday to Friday 9am to 6pm
Saturday and Sunday – Closed
Bank Holidays - Closed