Making a complaint

Help us to make it better

Firstly, please select the option that best describes your complaint

My complaint relates to Aviva, or a product or service purchased directly.

My complaint relates to a policy purchased through a Broker.

Which area of our business does your complaint relate to?

General Insurance Broker Policy

Life & Pensions Broker Policy

Complaints Policy

We aim to deliver excellent service to all our customers, but we understand that issues can sometimes arise. When they do, we are committed to resolving your complaint as quickly and effectively as possible