Making a Personal Accident Claim

Make a claim on our online portal, you will need to create an account if you are making your first claim. When logged in follow the instructions on how to complete the form and details about the information regarding the documents you need to upload prior to submission.

Once submitted, you’ll receive a confirmation email and reference number from our claims partner, Sedgwick.

The required documents vary depending on the type of claim and these will be outlined as part of the online claims form submission. Generally, you’ll need:

• Proof of identity (e.g. passport or driver’s license)
• Proof of travel (e.g. flight tickets, hotel bookings)
• Relevant receipts or invoices
• Photos or evidence related to the claim (e.g., damage, loss)
• Any official reports (e.g., police or medical reports)
• A checklist will be provided during the online process to guide you.

Sedgwick is a global insurance outsource company, specialising in claims management/administration, with 40 years' experience working in the Irish market. Aviva have partnered with Sedgwick, who will manage any claims you need to make on your travel policy or personal accident policy.

After submission, your claim will be reviewed by a Claims Handler. If additional information is required, you will be contacted via email. Once the claim review is complete, you will receive a decision notification via email, and if approved, we will then arrange for payment to be made to you via electronic bank transfer

Claim processing times vary based on complexity and completeness of the information provided. Most claims are reviewed within 5–10 business days. You’ll be notified via email or through your online account if additional information is needed or once a decision has been made.

Once your claim is approved, payment will be made via electronic bank transfer to the account details you provide during the claim process. You will receive confirmation via email once the payment has been issued.

If you are experiencing problems accessing or completing your online claims form, please contact us on 01 2611458 and one of our Handlers will complete the online form with you over the phone.

Once you submit your claim and a Claims Handler is assigned, you will receive an enrolment email advising you of MySedgwick our online portal and the required login instructions. This will allow you to track the status/progress of your claim and, if required, to upload any additional documents that we may require in the assessment of your claim.

We carefully review all claims against policy terms and conditions issued when the policy was purchased. If you need a copy, please contact your broker. If you feel your claim has not been concluded in accordance with your policy terms and conditions or you have any further information which might affect the assessment of your claim, you can speak with one of our experienced Claims Handlers on the details below:

Email: avivaclaims@ie.sedgwick.com
Phone: 01 2611458

If you notice an error after submitting your claim, contact our claims support team immediately via phone (01 2611458) or email (avivaclaims@ie.sedgwick.com). Prompt action helps avoid delays in processing.

In most cases, only the policyholder can submit a claim. However, if you’re authorised (e.g., a legal representative or family member with power of attorney), you may be able to file on their behalf. Supporting documentation proving authorisation will be required. 

We recognise that you may prefer to have someone else handle your claim on your behalf:

Trusted Representatives: With your prior authorisation you can nominate a trusted family member, close friend, or professional to manage your claim (we will need evidence of this prior authorisation). Simply let one of our Agents know and they will explain the process.

Power of Attorney: If you have a power of attorney document, please send us a copy. This allows us to communicate with the appointed person about your claim.

Yes, you can submit your claim while you’re travelling. Just make sure to keep all relevant receipts and documents.

Healix International provides round-the-clock global medical, travel, and security assistance, including emergency evacuation, repatriation, and clinical case management.

In an emergency, you can contact Healix via:

Email: avivaireland@healix.com
Phone:  +44 20 3897 9383

Report the loss to the airline or transport provider immediately and obtain a written report. If stolen, report it to the local police and get a police report. Submit these documents along with your claim.

Compensation is based on the nature and severity of the injury, as outlined in your policy’s benefit schedule. For example, fixed sums may be payable for permanent disability, loss of limbs, or accidental death. The claims team will assess your documentation and apply the appropriate benefit based on your coverage

You can contact us either by email (avivaclaims@ie.sedgwick.com) or telephone (01 2611458)