Aviva Group Services Ireland Limited, a private company limited by shares. Registered in Ireland No.322579. Registered Office: Cherrywood Business Park, Dublin, Ireland, D18 W2P5.
A job for today and an investment in your future.
Our new Galway office is based in Ballybrit Business Park, home of the Galway races. We have roles available from entry level to experienced professionals and are offering both full and part-time positions as well as hybrid working options. Get on the inside track to a career with Aviva.
Aviva offers a market leading rewards and benefit package. You can enjoy at least 25 days annual leave, up to a 14% pension contribution, as well as three competitive share schemes. Our focus is on personal development for all employees, we provide educational support to Level 7 and Level 8 Degree equivalent on insurance qualifications and support other forms of professional development.
Transcript Show more Show less
00:00:00 Video Starts
00:00:01 Mark Monahan, Contact Centre Agent
I’m a call centre agent in the Galway contact centre which is based in Knocknacarra which is about a five-minute drive from Salthill.
0:00:09 Aishling Kennedy, Insurance Claims Advisor
My current role in Aviva is a claims advisor in the Galway strategy motor damage team
00:00:14 Patrick Donnellan, Content Marketing Executive
I started at Aviva five years ago. I started out as a call centre agent in our Galway contact centre but I'm currently a content marketing executive.
00:00:21 John Sheppard, Pensions and Investments Pricing Lead
I'm currently the pensions and investment pricing manager. I am with Aviva just over six years.
00:00:29 Aisling Kennedy
The thing that stands out to me the most about working with Aviva is the people. There's always someone to lend a hand and someone to answer any questions I may have.
00:00:37 Mark Monahan
So, one of my favourite things about working in the Galway office is the people and the atmosphere is just so positive and outgoing.
00:00:48 Patrick Donnellan
I’m based in our Galway office. The team I report to sits in our Dublin office. I avail of our smart working approach. So, I blend my time between each of the locations and from home as well which is great.
00:00:57 Mark Monahan
As the management are so helpful and supportive, which I know that first-hand, and they're always there to help you further your career progression.
00:01:05 Patrick Donnellan
It's the people, everyone's so approachable and helpful. If you put the work in and work hard, you can really start to build a career for yourself in Aviva.
00:01:11 John Sheppard
One of the benefits of working for a very kind of progressive, forward thinking modern employer is that I'm actually just back from 18 weeks paternity leave. It's such an amazing opportunity to spend four months at home with your new-born. I tell my friends about it and they can't believe it. It's one of those things that makes you really proud to be a part of Aviva.
00:01:35 Aisling Kennedy
My supervisor my mentor and my team leader also promote a work life balance, since I only work four days a week, they ensure that my workload isn't too much and that I can get time to do my college work as well.
00:01:47 Patrick Donnellan
I'd have to say I’m a real advocate for Aviva. I really believe in its values, and it's somewhere I can definitely see myself working for the next five to 10 years easily.
00:01:58 Video Ends
Meet some of the team
Sinead Cunningham
Claims Assurance Consultant
I have worked in Aviva for 16 years. I found what I needed here, and I’ve never had to venture elsewhere for opportunities to expand or develop my career. I have worked in various roles since joining Aviva, mostly in the Claims function, but I have also worked as a people leader in sales for some time, before circling back to claims where I now work as a Claims Assurance Consultant.
The opportunity to rotate between different roles and business units has allowed me to learn, develop my skillset, expand my network, and progress my career, never getting bored or losing focus. Being a people leader allowed me to pass on that knowledge before moving on to my next adventure. My current role provides quality assurance and oversight to the Claims function to facilitate improvements in technical competence, customer service, cost management and regulatory compliance. The exposure to this work will allow me to build on my experience and continue learning.
One of the best things about Aviva are the people. There is an amazing support network that I can always rely on. I interact with fewer people in my current role than what I am used to, so being able to hybrid work allows me to stay in touch with colleagues and friends when I pop into the office, but also gives me those days of quiet time at home that I often need. The flexibility to make my own choice of how I hybrid work is something I truly value.
Laura Vasilevska - Team Leader Show more Show less
Laura Vasilevska
Team Leader
I started my career with Aviva in 2018 as a customer service and sales advisor. Aviva has fully supported my career progression by giving me all the tools I needed to succeed, including sponsoring me to achieve my APA qualification within my first year of joining the company.
I continued to develop my career even further and I can proudly say that I was promoted to Team Leader in 2021.
Over the last few years Aviva has supported my wellbeing with different initiatives. The one that stands out to me most is our smart working or hybrid model which benefits me greatly as I am able to work from home and in the office at different times. As an employee and because of the type of role I have, I get to decide how I work, meaning I can log on from home or come into the office for face-to-face meetings and catch-ups with friends over lunch.
Caoimhe Coughlan - Customer Service and Sales Advisor Show more Show less
Caoimhe Coughlan
Customer Service and Sales Advisor
I started with Aviva in 2020, after graduating with First Class Honours in Bachelor of Business with an Entrepreneurship Degree. I was attracted to Aviva as it is one of the world's leading financial services companies and I knew that there would be a wide range of opportunities for me.
I am passionate about delivering a great customer experience, and it’s a very fulfilling role assisting customers with product and service information.
Aviva recognises the importance of your career development through continuous in-house training, online learning, and professional studies. I have recently obtained my APA qualification which was sponsored by Aviva.
It is great to have flexibility here at Aviva, hybrid or smart working provides me with improved well-being. Whether you want to work face to face with your colleagues and chat over a cup of tea or want to be at home, for focussed work and quiet time.
There is a great sense of culture at Aviva where everyone is made to feel welcome and appreciated. Diversity and inclusivity are valued at Aviva and recognising that everyone has something different to bring to the table regardless of their experience or background.
Eddie Holohan - Customer Service and Sales Advisor Show more Show less
Eddie Holohan
Customer Service and Sales Advisor
I joined Aviva in 2013 as a Customer Service and Sales Advisor. Before starting with Aviva, I worked in retail for 11 years, so I really appreciated the work life balance that came with my role in terms of working hours and annual leave. My colleagues are always supportive and helpful, and I have learned a lot in a short space of time.
The big attraction to Aviva for me was that I could work full-time and progress towards an insurance qualification. Within the first two years I achieved my CIP qualification (Certified Insurance Practitioner) through the Insurance Institute of Ireland. This put me in a good position to apply for internal opportunities which arose along the way. Since joining Aviva, I have had the pleasure of working in various roles from Queries support to Complaints Supervisor and then Team Leader. I am currently the Training and Development lead for our Direct business. The career progression and diversity of the roles that Aviva offers are a great attraction for people who are looking to build a long-term career.
There’s a great team spirit here, both in terms of the day-to-day work but also various team building activities outside of work. In recent years we have taken part in the Streets of Galway 8km road race, an Aviva Mini-Triathlon and Hell and Back (outdoor obstacle course). For all these events we have raised money for various local charities. There is also an Aviva Sports and Social Club that organises great events. It’s all of this that gives you a great community feel to working and being part of Aviva.
Cathal Fagan – Claims Apprentice Show more Show less
Cathal Fagan
Claims Apprentice
I joined Aviva's apprenticeship program in May of this year as a claims apprentice. I had tried the college route and had worked full-time for a year as well and this system of learning seemed to suit me best. I love the routine I have working here and getting paid a salary whilst getting a level 8 degree also helps.
I haven’t started college yet, but from speaking to the other apprentices here I am really looking forward to it. Being able to break up the working week with a day at college and a few hours off here and there to devote to my college work is very reassuring to me and a great way to keep on top of everything. I am also working towards my Certified Insurance Practitioner qualification which I hope to have in the next two/three years as well as my level 8 General Insurance degree.
The atmosphere is one of the best aspects about working here. I'm currently working in the first notification team. Everyone gets on really well and we often go out together or do activities with Aviva that everyone really enjoys. The managers and team leaders are very supportive and approachable which makes answering questions and progressing in the workplace so much easier and enjoyable.
From speaking to some of my colleagues that have worked here for a long time, there is a lot of room for career progression in Aviva. Leadership roles are constantly being advertised which is very encouraging. I haven't worked here for long, but I really am enjoying it and I would recommend working here to anyone.
Colette Kelly – Customer Service Sales Advisor Show more Show less
Colette Kelly
Customer Service Sales Advisor
I started working in Aviva in 2018, as a customer service sales advisor.
I’m very happy in my role as there are always opportunities to upskill. When I started with Aviva, I initially worked in car insurance, and was subsequently given the opportunity to expand into home insurance.
Aviva offers substantial support and flexibility with regards to personal circumstances such as child - care. I was working full-time until a few years ago and Aviva was able to offer me part – time hours. That enables me to continue working and with a reputable company, while maintaining a good work-life balance.
Check out our latest insurance jobs
Aviva is one of Galway’s largest employers with over 400 people. We strive to hire from within so that we can create as many job opportunities as possible for our people.
Our Galway office
Aviva have been an employer of choice in Galway since 2002 where we currently employ over 400 people. Our Direct Sales and Servicing team and our Claims Team, both motor and property claims, are all operating from this office.
We are excited about our new Ballybrit location with its state-of-the-art office layout, on-site restaurant and free parking. We have an active sports and social team and are heavily involved with our local community sponsoring local charities. Aviva provides its staff with two days volunteering leave per year to allow us to contribute to our communities.
At Aviva we understand that our people are our success and because of this we take care of them. Take a look at our industry leading benefits.
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