Receive your documents online - life & pensions customers

We’ve some important news for you

We're moving your documents online.

What this will mean for you

Well, there’ll be no more waiting for the post to arrive!
You’ll view your documents on our secure customer Online Service Centre, and you’ll no longer receive them by post unless you request this.

Viewing new documents

Whenever there’s a new document for you to read, we’ll send you an email to let you know.

Don’t have an online account – don’t worry!

We’ll set one up for you automatically – you don’t even have to ask! If we have an email address for you, we’ll be in touch with details on how to set up your account.
You can also register on here

Going Online

Here’s what you can do online

  • Check your policy details
  • Update your contact details
  • View your documents
  • Change your bank details
  • Change your premium
  • Request tax certificates
  • Use our tools and calculators
  • Get in touch with us

The benefits of your documents going online

  • 24/7 access - you’ll be able to view your policy information and documents any time of the day or night.
  • Improved security - Your online account is protected by a secure login, increasing the security of your documents and information.
  • No more lost correspondence - your statements and letters will be on your online account, so you won’t have to worry about which cupboard you’ve put them in!
  • Less clutter - you’ll no longer have to keep hard copies of documents or worry about the amount of paper you’re shredding!

Receiving documents by post

If you still want to receive your documents by post, that’s not a problem. Log in to your account in the Online Service Centre, and change your communication preference to ‘Post’, or advise your Financial Broker of your preference. We'll still send some documents by post. For example, a letter letting you know your policy has lapsed (that is, you no longer have benefits or rights under the contract), policy review letters or any health claims letters.

Have more questions?

Our How to guide for Aviva Online Service Centre video will tell you everything you need to know - from logging in, to making changes and viewing documents.  You can also email us at or call us on 1800 159 159. We’d be happy to help.

Aviva Ireland Limited is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 374895. Registered Office: Cherrywood Business Park, Dublin, Ireland, D18 W2P5.