Using our site and accepting our terms
Through Aviva Online Service Centre (“our site”) you may view your Aviva Life & Pensions Ireland DAC policies available on our site. In providing you access to our site we, Aviva Life & Pensions Ireland DAC, apply the following terms.
Please read the terms carefully before accepting. We draw your attention to our exclusions of liability under the heading "Our liability to you". We also recommend that you print these terms or save them to your computer for future reference.
These terms of use refer to the following additional terms, which also apply to your use of our site:
Aviva Online Service Centre is available exclusively to Users who must be aged 18 years or over. If you do not qualify then do not use Aviva Online Service Centre.
Personal use only
Our site is for your own internal business or personal purposes only and must not be used in any way for commercial purposes.
Without limiting our rights under "Change/Termination" below, if we consider that you are mis-using our site, we may suspend or withdraw your access immediately and, if appropriate, pursue legal action against you.
Information only
We have tried to make sure our site is correct but you should not rely on any of the information on our site for advice or as a recommendation that a product or investment is suitable for your circumstances. If you need financial advice, you should contact a financial advisor.
Login Credentials and Multi-Factor Authentication
Your online account
We provide Aviva Online Service Centre free of charge. To use it, you'll need to register and create login credentials.
How we keep your account secure
We use Multi-Factor Authentication (MFA) for your protection. This means you'll need two forms of verification when you sign in:
- Your password
- A second factor used to verify your identity, which may include a one-time code sent to your registered mobile device or another authentication method approved by us.
We are entitled to treat instructions or access requests that have been authenticated using your login credentials and applicable security procedures as having been authorised by you, unless we have reason to believe otherwise.
Keeping your account safe
Please help us protect your account by:
- Keeping your login credentials confidential
- Not sharing your security details with anyone
- Not writing down your security information where others could find it
- Only accessing your account from trusted devices
- Telling us immediately if you think someone else has accessed your account
If you have concerns about your account security:
• Email: csc@aviva.com
• Phone: 1800 159 159
• See our Customer Service Centre opening hours
Your responsibility and ours
You're responsible for keeping your login credentials safe and secure. We also recognise that fraud can occur even when you’ve taken reasonable precautions.
We will investigate any reports of unauthorised access and determine responsibility based on the circumstances of each case.
If you report suspicious activity to us promptly, we'll work with you to investigate and resolve the issue as quickly as possible
When we might suspend your access
We may temporarily suspend your account if:
- We detect unusual activity that suggests unauthorised access
- There's a specific security threat to your account
- We need to protect you or our systems from fraud.
If this happens, we'll contact you as soon as possible to explain why and help you regain access, unless doing so would compromise security or fraud prevention efforts.
Changes to our security
We may update our security procedures to keep your information safe. If we do, we'll tell you what's changing and what you need to do. We'll give you reasonable notice to comply with any new requirements.
If you're unable to meet new security requirements, please contact us. We'll work with you to find a solution before considering any account restrictions.
Your contact details
Please keep your email address, postal address, and phone number up to date so we can contact you about your account. We'll use these as described in our Privacy Statement and Cookie Policy.
Accessing your information
You may only access information relating to your own policies. If someone has given you authorisation to access their account, you must only use that access for its intended purpose.
Linking
Our site may contain hyperlinks to websites and resources owned and operated by third parties. We have no control over the contents of those sites or resources and accept no responsibility for them.
You must not do anything to corrupt, damage or interfere with our site and you may not link any other website to our site without our permission.
Values
Any policy values on Aviva Online Service Centre must be interpreted together with the applicable disclaimer provided. Values cannot be quoted/construed/reproduced without such disclaimer and any notes/assumptions set out on Aviva Online Service Centre.
Privacy and cookie policy
We take your privacy seriously. Please read our Privacy Statement and Cookie policy to see how we deal with data relating to you. By using our site, you are agreeing to the terms of our privacy policy and cookie policy, you consent to us using your data, in accordance with the Data Protection Notice below, and you confirm that all data you have given is accurate.
Data Protection Notice
Please see relevant Data Protection Notice.
Changes/Termination
We may revise these terms at any time by amending this page. You can check any changes we make from time to time by following the Terms of use link within the footer. We will notify you of any changes before they have effect and you will be required to accept the amended Terms in order to be able to continue to use Aviva Online Service Centre. If you decide not to accept such changes, you must immediately cease using this Aviva Online Service Centre.
We may update and make changes to our site from time to time and may change the available content at any time. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.
We may:
- with notice, terminate your right to access Aviva Online Service Centre
- at any time, by notice posted to the Website, discontinue providing Aviva Online Service Centre, or any part thereof.
We shall not be liable to you or any third party as a result of termination of access to Aviva Online Service Centre service.
Copyright, trade marks and similar rights
The Aviva name and logos are our registered trade marks. We own or have a licence for all copyright in our site, as well as content, trade marks or other material on it. You must not use, extract or reproduce our trade marks, or any content from this site, for commercial purposes.
We may take legal action if we discover any unauthorised use of our copyright, trade marks or similar rights.
Our liability to you
Your use of the Aviva Online Service Centre is at your sole risk. Aviva Online Service Centre is provided on an "as is" and "as available" basis. In particular but without limiting this:
- Though we have tried to make sure our site is correct and secure, to the fullest extent permitted by law, we do not give any promise or assurance, including but not limited to, no promise or assurance is given that the information appearing on, or provided in conjunction with, Aviva Online Service Centre is accurate, reliable or complete.
- We will not be responsible for any loss or damage you may experience in connection with your use of our site, the inability to use our site or in connection with your use of or reliance on the information contained in our site
- We will not be liable to you if for any reason our site is unavailable at any time or for any period.
- In particular but without limiting 2 above we will not be responsible for loss or damage:
a. caused by an event beyond our reasonable control or which we could not have reasonably foreseen;
b. not directly caused by us;
c. relating to loss of data or computer virus infection.
We do not, however, seek to limit or exclude our liability for:
d. death or personal injury as a result of our negligence; or
e. fraud or fraudulent misrepresentation
You are advised to safeguard important data, to use caution and to not rely in any way on the correct functioning or performance of Aviva Online Service Centre.
About us
Aviva Online Service Centre is a site operated by Aviva Life & Pensions Ireland DAC. Aviva Life & Pensions Ireland Designated Activity Company, a private company limited by shares. Registered in Ireland No. 165970. Registered office at Building 12, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W2P5. Aviva Life & Pensions Ireland Designated Activity Company, trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland. Tel (01) 898 7950. www.aviva.ie.
Governing law and jurisdiction
Aviva Online Service Centre is intended solely for the use of residents of the Republic of Ireland (which term, for the avoidance of doubt, excludes Northern Ireland). This Website is established in the Republic of Ireland and is subject to the laws of the Republic of Ireland and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the Courts of the Republic of Ireland.