Terms of use of Aviva Online Service Centre

Using our site and accepting our terms

Through Aviva Online Service Centre (“our site”) you may view your Aviva Life & Pensions Ireland DAC policies available on our site. In providing you access to our site we, Aviva Life & Pensions Ireland DAC, apply the following terms.

Please read the terms carefully before accepting. We draw your attention to our exclusions of liability under the heading "Our liability to you". We also recommend that you print these terms or save them to your computer for future reference.

These terms of use refer to the following additional terms, which also apply to your use of our site:

By clicking "I agree" at the bottom of these terms you agree to be legally bound by these terms between Aviva Life & Pensions Ireland DAC and you.

If you do not accept these Terms, you should not use Aviva Online Service Centre and you must immediately cease using Aviva Online Service Centre.

Aviva Online Service Centre is available exclusively to Users who must be aged 18 years or over. If you do not qualify then do not use Aviva Online Service Centre.

Personal use only

Our site is for your own internal business or personal purposes only and must not be used in any way for commercial purposes.

Without limiting our rights under "Change/Termination" below, if we consider that you are mis-using our site, we may suspend or withdraw your access immediately and, if appropriate, pursue legal action against you.

Information only

We have tried to make sure our site is correct but you should not rely on any of the information on our site for advice or as a recommendation that a product or investment is suitable for your circumstances. If you need financial advice, you should contact a financial advisor.

Registration number and personal access code

Aviva Online Service Centre is made available free of charge, however you will need to register with us. You must treat your registration number and personal access code (or any other piece of security information required as part of the Aviva Online Service Centre security procedures) as confidential. You must not disclose these security details to any third party or record/hold any one of these security details in a form or manner which could allow unauthorised access to our site. If you know or suspect that anyone other than you knows or has access to your registration number and personal access code you must promptly contact us at csc@aviva.com.

You should only access your Aviva Online Service Centre account from a trusted computer. Any unusual account activity should be notified to us immediately. You will be responsible for any losses you incur as a result of your failure to keep your registration number and personal access code secure.

We may suspend your access to Aviva Online Service Centre at any time if;

  • we have reason to believe that an unauthorised person is attempting to access our site; or
  • we believe that it is necessary to do so for any operational or security reason.

We may change our security procedures at any time and this may include changing the hardware and/or software required to access our site. We will advise you of such changes and if we require you to do so, you must comply with them. Where you are unwilling or unable to comply with the revised procedures your access to our site may have to be terminated.

You will provide correct e-mail, postal and other contact details to us, where we request such, and acknowledge that we may use these details to contact you in the event that this should prove necessary (see also Privacy Statement and Cookie policy and Data Protection Note below).

You will not access any data or information which is not data or information relating to you, or have not been granted, or authorised to, access.

Linking

Our site may contain hyperlinks to websites and resources owned and operated by third parties. We have no control over the contents of those sites or resources and accept no responsibility for them.

You must not do anything to corrupt, damage or interfere with our site and you may not link any other website to our site without our permission.

Values

Any policy values on Aviva Online Service Centre must be interpreted together with the applicable disclaimer provided. Values cannot be quoted/construed/reproduced without such disclaimer and any notes/assumptions set out on Aviva Online Service Centre.

Privacy and cookie policy

We take your privacy seriously. Please read our Privacy Statement and Cookie policy to see how we deal with data relating to you. By using our site, you are agreeing to the terms of our privacy policy and cookie policy, you consent to us using your data, in accordance with the Data Protection Notice below, and you confirm that all data you have given is accurate.

Data Protection Notice

Please see relevant Data Protection Notice.

Changes/Termination

We may revise these terms at any time by amending this page. You can check any changes we make from time to time by following the Terms of use link within the footer. We will notify you of any changes before they have effect and you will be required to accept the amended Terms in order to be able to continue to use Aviva Online Service Centre. If you decide not to accept such changes, you must immediately cease using this Aviva Online Service Centre.

We may update and make changes to our site from time to time and may change the available content at any time. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

We may:

  1. with notice, terminate your right to access Aviva Online Service Centre
  2. at any time, by notice posted to the Website, discontinue providing Aviva Online Service Centre, or any part thereof.

We shall not be liable to you or any third party as a result of termination of access to Aviva Online Service Centre service.

Copyright, trade marks and similar rights

The Aviva name and logos are our registered trade marks. We own or have a licence for all copyright in our site, as well as content, trade marks or other material on it. You must not use, extract or reproduce our trade marks, or any content from this site, for commercial purposes.

We may take legal action if we discover any unauthorised use of our copyright, trade marks or similar rights.

Our liability to you

Your use of the Aviva Online Service Centre is at your sole risk. Aviva Online Service Centre is provided on an "as is" and "as available" basis. In particular but without limiting this:

  1. Though we have tried to make sure our site is correct and secure, to the fullest extent permitted by law, we do not give any promise or assurance, including but not limited to, no promise or assurance is given that the information appearing on, or provided in conjunction with, Aviva Online Service Centre is accurate, reliable or complete.
  2. We will not be responsible for any loss or damage you may experience in connection with your use of our site, the inability to use our site or in connection with your use of or reliance on the information contained in our site
  3. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
  4. In particular but without limiting 2 above we will not be responsible for loss or damage:
    a. caused by an event beyond our reasonable control or which we could not have reasonably foreseen;
    b. not directly caused by us;
    c. relating to loss of data or computer virus infection.

    We do not, however, seek to limit or exclude our liability for:
    d. death or personal injury as a result of our negligence; or
    e. fraud or fraudulent misrepresentation

You are advised to safeguard important data, to use caution and to not rely in any way on the correct functioning or performance of Aviva Online Service Centre.

About us

Aviva Online Service Centre is a site operated by Aviva Life & Pensions Ireland DAC. Aviva Life & Pensions Ireland Designated Activity Company trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland. Registered in Ireland No. 165970. Registered office at One Park Place, Hatch Street, Dublin 2, D02 E651. Tel (01) 898 7950 www.aviva.ie.

Governing law and jurisdiction

Aviva Online Service Centre is intended solely for the use of residents of the Republic of Ireland (which term, for the avoidance of doubt, excludes Northern Ireland). This Website is established in the Republic of Ireland and is subject to the laws of the Republic of Ireland and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the Courts of the Republic of Ireland.

Aviva Life & Pensions Ireland Designated Activity Company, a private company limited by shares. Registered in Ireland No. 165970. Registered office at One Park Place, Hatch Street, Dublin 2, D02 E651. Aviva Life & Pensions Ireland Designated Activity Company, trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland. Tel (01) 898 7950.