Making a home insurance claim
Nobody likes when things go wrong, so we try to make life a little easier...
For home insurance claims, contact us here through our online form.
We're here to help
To speak to one of our team, just give us a call:
If you need to make a claim
1800 147 147
We'll guide you through the process - talk to an experienced claims adviser from 9am - 5pm, Monday to Friday. If you're claiming from abroad, call +353 1 898 6400.
Calling outside office hours? No problem. Our staff will take the basic details of your claim and a claim adviser will follow up with you the next working day.
or email us at propertyclaims@aviva.com.
Please quote your claim reference number or your policy number when emailing us. If you wish us to call you, please advise the best telephone number to call you on.
Help in a Home Emergency
1800 565 556
Because in an emergency you just can't wait for help, our Help in a Home Emergency is available any time, day or night.
Burst pipes, storm damage, flood, fire...sometimes you need help right away to prevent even more damage to your home. But who do you call? Well, you can access help through our Help in a Home Emergency.
Emergency Repair service is provided by Mapfre Assistance Agency Ireland. We cover the cost of the call-out, labour and materials which are needed to carry out the repair (up to €250 for each incident or €260 for broken glass in outside windows and doors.)
Common claims and how to deal with them
First thing first. You want to limit the damage to your home right away. So here's our advice for dealing with these common claims.
Break-in
Escape of water
Fire
Glass
Storm
Flooding
Subsidence
How to make a home insurance claim
We believe in keeping things simple so our claims process couldn't be easier. Just follow these steps:
Tell us what happened
Call us on 1800 147 147 to talk immediately to an experienced claims adviser or email propertyclaims@aviva.com. Calling from abroad? Just call +353 1 898 6400. We'll also need your policy number to get your claim started, so it's a good idea to have that handy.
We'll review your claim
We look at your claim and work out how best to help you. In some cases, one of our claims advisers may be able to settle your claim over the phone with, for example, some photos of your damaged or lost property, receipts, quotes, or an estimated size of the affected area of your home.
We'll get things sorted
We don't hang around when it comes to getting your claim resolved. Depending on your cover and location, we may organise repairs to your home through Aviva Property Services. For more complex claims, we might send a loss adjuster to talk to you about your claim at a time that suits you.
Our teams
Desktop Team
The Aviva Property Desktop team based in Galway is made up of highly experienced Claims Advisers. They are a multiskilled team who manage a portfolio of Home, Commercial, Marine, Engineering, Travel and Personal Accident Claims.
When you first notify us of an incident, we will advise upon the next steps and what you need to submit in order to progress your claim. The Desktop team remotely manage a portfolio of claims from our Galway office.
Aviva’s customers are at the forefront of our minds during incidents which give rise to claims.
Loss Adjusting Team
The Loss Adjusting team in Aviva consists of a team of very experienced Loss Adjusters, who have all worked in the Insurance Claims and Construction sectors. Our Loss Adjusters are located around the country and provide a nationwide service to our customers. Our team will manage your claim from first notification to settlement.
Our Loss Adjusters possess a variety of qualifications, from the Chartered Institute of Loss Adjusters (CILA), III, Chartered Surveyors (RICS), and Engineering qualifications. Our skill sets enable us to directly manage our customers’ claims, from the straightforward to the most complex to include Household, Commercial, Construction, Engineering and Marine claims.
Our Loss Adjusting team also provide assistance to our Liability and Motor Claim departments, where quantum assessments and liability field investigations are required.
Aviva’s internal Property Loss Adjusting team is unique to the Irish marketplace for a major Insurer.
Aviva also engage approved outsourced suppliers and external loss adjusters Sedgwick to manage our claims.
Aviva Property Services – Repairs to your home
Wouldn't it be nice to let someone else deal with all the stress of fixing your home? Aviva Property Services can repair damage caused by burst pipes, storms, floods, fire, smoke and impact.
Benefits of Aviva Property Services?
- Peace of mind
We inspect the damage and estimate the cost of repairs quickly, carry out essential repairs to your home and keep the disruption to a minimum. Then when you're happy to go ahead, we get the job done smoothly and efficiently. We'll even store the contents of your home, if necessary. - Less paperwork
No need to get a repair estimate and we start work immediately once the claim is validated. You just need to pay your policy excess, we'll take care of the rest.
- Great service
You can rest assured you're dealing with a reputable Irish-owned company, who'll carry out a quality repair job with a full 12-month guarantee. We aim to survey every customer after their repairs are done to make sure they're happy with the work.
What our customers say...
Delighted with Aviva in the professional way that our claim was handled. We did not need to go looking for tradespeople. This took a lot of pressure off us and the work was excellent. We will continue to recommend others to use the Aviva Property Services. Many thanks for all the help.
Martin & Maria, Clonee, Dublin
Useful documents
Download your claim forms and policy documents.
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Any Questions?
We've got the answers on our Frequently Asked Questions page.
Aviva Insurance Ireland Designated Activity Company, trading as Aviva, is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 605769. Registered Office: Cherrywood Business Park, Dublin, Ireland, D18 W2P5.