We're here to help
To notify us of a home insurance claim, please fill in our online form below and our claims team will contact you. Alternatively, you can phone us.
Make a claim online
Complete our form to notify us of a new home insurance claim. Once submitted, a member of our team will contact you to go through the next steps.
Make a claim on the phone
1800 147 147
We'll guide you through the process - talk to an experienced claims adviser from 9am - 5pm, Monday to Friday. If you're claiming from abroad, call +353 1 898 6400.
Calling outside office hours? No problem. Our staff will take the basic details of your claim and a claim adviser will follow up with you the next working day.
Or you can email us at: propertyclaims@aviva.com
Please quote your claim reference number or your policy number when emailing us. If you wish us to call you, please advise the best telephone number to call you on.
Help in a Home Emergency
(emergency repair service provided by MAWDY)
1800 565 556
Because in an emergency you just can't wait for help, our Help in a Home Emergency is available any time, day or night.
Burst pipes, storm damage, flood, fire...sometimes you need help right away to prevent even more damage to your home. But who do you call? Well, you can access help through our Help in a Home Emergency.
Emergency Repair service is provided by MAWDY who cover the cost of the call-out, labour and materials which are needed to carry out the repair (up to €250 for each incident or €260 for broken glass in outside windows and doors.)
How to make a home insurance claim
We believe in keeping things simple so our claims process couldn't be easier. Just follow these steps:
Tell us what happened
Use our online form or call us on 1800 147 147 to talk to an experienced claims adviser. Calling from abroad? Just call +353 1 898 6400. We'll also need your policy number to get your claim started, so it's a good idea to have that handy.
We'll review your claim
We look at your claim and work out how best to help you. In some cases, one of our claims advisers may be able to settle your claim over the phone with, for example, some photos of your damaged or lost property, receipts, quotes, or an estimated size of the affected area of your home.
We'll get things sorted
We don't hang around when it comes to getting your claim resolved. For more complex claims, we might send a loss adjuster to talk to you about your claim at a time that suits you.
Common claims and how to deal with them
First thing first. You want to limit the damage to your home right away. So here's our advice for dealing with these common claims.
Break-in Show more Show less
Try to stay calm and gather as much information as you can to help with your claim.
- Secure your home and its contents.
- Establish how the intruders got in.
- Note the damage to your home.
- Make a list of what was taken.
- Report it to the Gardaí and get the Pulse ID (reference number).
- Gather receipts, valuations or manuals for any stolen items.
Escape of water Show more Show less
Don’t panic if your home has been damaged by a leak. Do the following:
- Turn off water at the mains, if necessary.
- Call a plumber immediately to stop the leak and minimise further damage.
- Take photos of the damage before any emergency repairs are carried out.
- Get a plumber’s report on the cause of the leak.
- Wet or damaged items can be lifted or removed from your home but don’t get rid of any damaged items, including pipes, until your claim has been settled or these items have been inspected. Store them in a shed, attic, skip or outhouse.
- Use a dehumidifier to dry out walls and ceilings.
- Don’t go ahead with full repairs until you’ve spoken to us.
Fire Show more Show less
- Where and how the fire started if known.
- Who discovered the fire.
- The extent of the damage to your home and its contents.
- If the fire brigade attended.
You can clean up as best you can but don’t get rid of any damaged items. Don’t go ahead with full repairs until you’ve talked to us. We may nominate a contractor to carry out the repairs.
Glass Show more Show less
If your windows or door are damaged you can phone us on 1800 147 147 to discuss your cover.
Storm Show more Show less
- Take photos of the damage – before any emergency repairs are carried out, if possible.
- Wet or damaged items can be lifted or removed from your home, but don’t get rid of any damaged items until your claim has been settled or these items have been inspected. Store them in a shed, attic, skip or outhouse.
Flooding Show more Show less
Subsidence Show more Show less
If you think your home has been damaged by subsidence contact us immediately. Don’t carry out any structural repairs and please don’t instruct experts or contractors without prior agreement from us.
Our teams
Desktop Team
The Aviva Property Desktop team based in Galway is made up of highly experienced Claims Advisers. They are a multiskilled team who manage a portfolio of Home, Commercial, Marine, Engineering, Travel and Personal Accident Claims.
When you first notify us of an incident, we will advise upon the next steps and what you need to submit in order to progress your claim. The Desktop team remotely manage a portfolio of claims from our Galway office.
Aviva’s customers are at the forefront of our minds during incidents which give rise to claims.
Loss Adjusting Team
The Loss Adjusting team in Aviva consists of a team of very experienced Loss Adjusters, who have all worked in the Insurance Claims and Construction sectors. Our Loss Adjusters are located around the country and provide a nationwide service to our customers. Our team will manage your claim from first notification to settlement.
Our Loss Adjusters possess a variety of qualifications, from the Chartered Institute of Loss Adjusters (CILA), III, Chartered Surveyors (RICS), and Engineering qualifications. Our skill sets enable us to directly manage our customers’ claims, from the straightforward to the most complex to include Household, Commercial, Construction, Engineering and Marine claims.
Our Loss Adjusting team also provide assistance to our Liability and Motor Claim departments, where quantum assessments and liability field investigations are required.
Aviva’s internal Property Loss Adjusting team is unique to the Irish marketplace for a major Insurer.
Aviva also engage approved outsourced suppliers and external loss adjusters Sedgwick & McLarens to manage our claims.
What our customers say...
Delighted with Aviva in the professional way that our claim was handled. We did not need to go looking for tradespeople. This took a lot of pressure off us and the work was excellent. We will continue to recommend others to use the Aviva Property Services. Many thanks for all the help.
Martin & Maria, Clonee, Dublin
Useful documents
Download your claim forms and policy documents.
Any Questions?
We've got the answers on our Frequently Asked Questions page.