< Home Insurance claims

Help in a Home Emergency

Whatever happens, we're to help

Something gone wrong at home?

That sounds like a job for our dedicated Help in a Home Emergency service.

When we talk about a home emergency, we mean a sudden or unexpected event that damages your home and needs immediate action to stop things getting worse.

If you're taken out your home insurance policy directly with Aviva you have Help in a Home Emergency as a standard benefit on your policy. If you've bought your policy through a broker you may have this as an optional cover on your home insurance so check your policy for details.

Call us at any time

1800 565 556

24 hours a day, 365 days a year


How we can help

With our Help in a Home Emergency service, you get:

  • Cover for storm or accidental damage to your roof, windows and doors
  • Cover for the cost of a call out, labour and materials for an emergency repair - up to €250 per incident or up to €260 for broken window glass
  • Access to a 24-hour comprehensive emergency service

What we cover

Our repair service will secure your home and stop further loss or damage caused by any of these events:

  • Water or oil leaks from pipes, fittings, sanitary fixtures and fixed installations within your home
  • Failure of the electricity supply caused by a fault or damage to the electrical installation inside your home
  • Theft, loss of keys or accidental damage to locks
  • Storm or any other accidental damage that makes your home insecure
  • Broken glass in outside windows and doors that makes your home insecure

Follow-up services

Just because we've carried out emergency repairs on your home doesn't mean our work is done. We offer these helpful services to make life a little easier:

  • Overnight accommodation for up to four people if your home isn't habitable. We choose the place and we transport you there from your home
  • Furniture storage for up to seven days if you need to remove your belongings for security reasons. We transport your stuff to and from a storage facility within 50km of your home.
  • We'll pass an urgent message onto a family member at home or abroad.
  • If you need to contact an essential service in a hurry, just call us on 1850 565 556 and we'll give you the phone number of the hospital, police station, fire brigade, 24-hour pharmacy or transport company you need.

Need to make a home insurance claim?

Talk to an experienced claims advisor:

Call us now

1890 66 68 88

Calling from abroad?

+353 1 898 6400

Monday to Friday: 9:00am - 5:00am

Please quote your claim reference number or your policy number when emailing us. If you wish us to call you, please advise the best telephone number to call you on.

Emergency in your home?

24 hours a day, 365 days a year

Aviva Direct Ireland Limited is regulated by the Central Bank of Ireland. Car insurance and home insurance are underwritten by Aviva Insurance Limited.

Aviva Insurance Limited, trading as Aviva, is authorised by the Prudential Regulation Authority in the UK and is regulated by the Central Bank of Ireland for conduct of business rules. Registered Branch Office in Ireland No 900175. Registered Branch Address One Park Place, Hatch Street, Dublin 2. Registered in Scotland No 2116. Registered Office Pitheavlis, Perth, PH2 0NH.