Make an Income Protection Claim

If you can't work because of illness or injury you can still look after what matters most to you

How to start your Income Protection claim

First things first - check your policy for your deferred period - this is the amount of time you must be on sick leave before your income protection payments begin.

If your illness or injury is likely to prevent you from working beyond your deferred period, this table shows you when you should contact us. See details below:

Deferred Period Time to notify us after illness / injury begins
4 weeks
2 weeks
8 weeks 4 weeks
13 weeks 8 weeks
26 weeks 13 weeks
52 weeks 26 weeks

Contact us

Let us know about an illness or injury by:

By phone

1800 882 049

Calling from mobile/abroad:

01 618 6621

By post

Risk Life Claims Team
Aviva Life & Pensions
Cherrywood Business Park
Dublin 18
D18 W2P5

Whether you get in touch by phone, email or by post, our team will guide you every step of the way. We look at every claim individually and we're here to help you.

What we need

To get your claim started, we'll need some basic details from you:
  • Name
  • Your policy number
  • The nature of your illness
  • The date you last worked

What happens next

If the illness you're claiming for is covered under your policy we'll send you a claim form to complete.
  • Claim form, which you should complete
  • Medical Certificate, which your doctor should complete.

Financial requirements

You'll need to be aware that we'll require the following:


  • Copy of your P60
  • 3 recent payslips before ceasing work

Company Director

  • Copy of your P60
  • 3 recent payslips before ceasing work
  • A copy of the company accounts for the last 3 years
  • Copy of your Income Tax assessments for the last 3 years

Self Employed

  • A copy of your certified accounts for the last 3 years
  • Copies of your Income Tax assessments for the last 3 years

Once we make a decision on a claim, we will pay your benefit electronically to your bank account.

All claimants that are receiving payments are subject to ongoing regular medical and/or financial review - we will contact you for any information we require when reviewing your claim.