Data Protection


Aviva Insurance Limited (“we”, “us” or “our”), as data controller, will keep the information you provide about yourself and about third parties confidential.  We may use it to advise on, provide and administer insurance products and financial services provided by us or other Aviva companies and sometimes with our affiliates and/or commercial partners, in order to comply with legal obligations imposed on us. We may share the information both inside and outside of the European Economic Area, in confidence, for these purposes with agents or service providers we have appointed, private investigators, regulatory organisations, other insurance and financial services companies (directly or via a central register), other Aviva group companies, those to whom we outsource certain business operations and as required by law.  We will process this information and store it on our computer and manual record systems.

To assist in preventing, detecting and/or protecting our customers and ourselves from theft and fraud, we may use your information to make searches of our or other Aviva companies’ records.  If you give us false information or fail to disclose information and we suspect fraud, we will record this.  We also participate in industry databases such as those operated by Insurance Ireland  for the purpose of sharing of information among insurance companies as a check against non-disclosure.

From time to time, we may record your telephone calls for verification and training purposes.

If you would like a copy of the details we hold about you, please write to the Regulation and Compliance Manager, Aviva Insurance Limited, One Park Place, Hatch Street, Dublin 2. Please enclose the correct fee (€6.35). You also have the right to correct any errors in the information held about you, block certain uses or object to the processing of your personal data.

Important: Some of the information you provide on the online claims form may give details about your health and convictions and the health and convictions of third parties material to this risk – please do not send us any genetic test results. This information is important for claims purposes and will remain confidential. By ticking the box to confirm you have read and accepted these details, you are giving us permission to process these details for the above purposes, including checking with third parties or accessing State or other official records to verify whether the details you have given are accurate and complete. Also, you are confirming that you have fully explained to each person whose details you have submitted why we asked for this information and what we will use it for. You are also confirming each person has agreed to this.

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