Making a car insurance claim

Nobody likes when things go wrong, so we try to make life a little easier...

We're here to help

To speak to one of our team, just give us a call:

Make a claim online

Complete our online form to make your car insurance claim. Once submitted our team will be in touch within the next 48 hours and will go through your request in detail with you at that point.

If you need to make a claim

1800 147 147

We'll guide you through the process - 24 hours a day, 365 days a year. If you're claiming from abroad, call +353 1 898 6400.

If you have a breakdown

1800 44 88 88

Our Breakdown Rescue is ready to help - 24 hours a day, 365 days a year. Call +44 1 612 102 113 if you're calling from Northern Ireland, England, Scotland or Wales.

What happens if you're involved in a crash?

This is when you need us most so we're with you every step of the way.

What we'll need to know

We need some basic information to help with a claim so it's a good idea to collect at the scene of the incident;

  • Who was driving the car at the time?
  • Your policy number or the registration number of the car we insure
  • The contact details, car registration and insurance details of anyone else involved.
  • The contact details of any witnesses or Gardaí (or other police, if abroad).
  • Photos of your car and the other car(s) involved (if possible and it is safe to take them).

What we'll do to help

This is where we step in to take care of some of those difficult tasks, such as:

  • Sending a tow truck to collect your car if it can't be driven away.
  • Fixing your car using our Aviva Motor Services nationwide network of repair garages.
  • Giving you a courtesy car for up to seven days while yours is being fixed.
  • Bringing back your car to you once all repairs have been completed, cleaned inside and out.

How to make a car insurance claim

We believe in keeping things simple so our claims process couldn't be easier. Just follow these steps:

Step 1

Tell us what happened

Call us on 1800 147 147 - we're here at any time of the day or night - and give us the details of the incident. We'll also need your policy number to get your claim started, so it's a good idea to have that handy.

Step 2

We'll review your claim

We look at your claim and work out how best to help you. That means reviewing any photos or documents you have sent us as part of your claim and asking you for details of anyone else involved. We'll also let you know if you have to pay any excess - this is the first part of any claim that you pay. We'll pay for the rest.

Step 3

We'll get things sorted

We don't waste any time getting your claim resolved. Depending on your cover, we organise repairs to get you back on the road using Aviva Motor Services (the easiest and fastest way to get your car repaired) or a garage of your choice. If your car can't be fixed we'll work with you to settle the claim.

Getting your car repaired

If you want everything sorted easily and swiftly (who doesn't?) then Aviva Motor Services is the best way to get your car fixed after an accident. This is a nationwide network of repair garages, chosen for their expertise and trusted to deliver a top-notch service to our customers.

Why choose Aviva Motor Services?
  • Peace of mind
    Lifetime guarantee on all repair work; all structural repairs will be carried out by a certified repairer and we only use genuine manufacturer parts.
  • Flexibility
    We're nationwide so if you can't come to us we'll come to you at a time that suits.
  • Speed
    We start repair work immediately and your insurance is automatically transferred onto a replacement car. 
  • Less paperwork
    No need to get an estimate because we'll do that for you and you only pay any policy excess that applies.
  • Courtesy car
    You'll get a replacement car for up to seven days while yours is being repaired (or 10 days if your car is written off).
  • Great service
    You'll get your car back as good as new, cleaned inside and out. 

Find your nearest Aviva Motor Services garage

Wherever you are in Ireland, you're never far from an Aviva Motor Services garage.

Damaged windscreen?

No need to worry if you've damaged your windscreen. You can have it fixed or replaced by one of our windscreen partners. It's fast, efficient and best of all it won't affect your No Claims Discount.

Worried about your No Claims Discount?

The good news is that you won't lose your No Claims Discount for windscreen claims, fire claims and theft or attempted theft claims.

Making a claim doesn't have to mean losing your No Claims Discount. That will depend on the type of claim you make and whether you have No Claims Discount protection. Our experienced claims handlers will go through this with you.

Useful documents

Related products

Any Questions?

We've got the answers on our Frequently Asked Questions page.