Aviva Group busts myth with 98% claims payment

We pay 98% of our claims

Myth vs fact

2 in 3 people believe insurers don’t pay out.

But the fact is we do pay 98% of all claims received in 2017.

Few industries are as reliable

• 72% Weather forecast
• 90% Swiss trains on-time rates
• 95% GPS accuracy
• 97% Online shopping on-time delivery
• 98% Claims paid by Aviva

Our claims in figures

In 2017 we paid 8.5 billion to our customers worldwide.

We paid the equivalent of:

• 250 thousand monthly sales
• 2 million MRI sales
• 100 million windscreens
• 1 million new boilers

We want to go further

We’re not complacent. A small number of customers see their claims rejected due to:

• Risk not covered
• Non-disclosure
• Evidence missing
• Fraudulent claim

We want to change this

We want to pay all genuine claims

• Simplifying our policies to make sure we explain clearly what is covered.
• In some cases, we’ve extended our coverage to protect our customers further.
• We are investing in technology to make it simpler and easier to make a claim.
• We’re working on prevention to help customers never need to claim at all.

We want to help customers protect what is important to them.

Ultimately that’s why we’re here to defy uncertainty.