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Lost Passport

Travel Insurance

Holidays should be stress free and full of fun. However sometimes situations arise that quickly turn your relaxing break away into a bit of a nightmare!

Losing your passport is one of those situations. But don’t fret, we are here to help you.  We want to make sure that you are aware of what your travel insurance with Aviva will cover you for, in the event of a lost passport.


Aviva travel insurance will pay up to €500, in the event that you lose your passport while on your holidays. This will cover:

  • The cost of obtaining any temporary replacement travel documents required to enable the Person Insured to return to Ireland
  • Any additional travel and accommodation costs incurred by or on behalf of the Person Insured during a Holiday;
  • Replacing the passport following the loss or theft of his or her original documents during a Holiday. 

General Exclusions apply

What to do in the event of a lost or stolen passport:

Firstly. Don’t panic, there is always someone who can help. We recommend taking the following steps:

  • Make a police report in a local police station within 24 hours of discovering the loss or theft of your passport.
  • Contact the Irish Embassy or Consulate who can give you either;
    • A replacement passport that will let you finish your trip or
    • An emergency travel document that will get you home
  • Contact our 24-hour international emergency service team on +35314401790 to discuss your cover and next steps for making a claim. If you are calling from the Republic of Ireland, call 1800 940 515, Monday to Friday, 9am-5pm.
  • When you get through to our claims line you can request our travel claim form.
  • Once you have received this by post, fill it out and gather any relevant receipts or supporting documentation. Remember to keep original copies for yourself.
  • Return all of this, along with your original travel booking receipt to:

The Customer Services Manager,
Aviva Travel Insurance,
Merrion Hall,
Strand Road,
Dublin 4

Handy tip before you travel: Photocopy or scan a copy of your passport and email yourself a copy too. Also, it is a good idea to leave a printed copy with a family member or friend at home, just in case!

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Aviva Travel Insurance is arranged by Aviva Direct Ireland Limited and underwritten by Chubb European Group SE.

Chubb European Group SE trading as Chubb, Chubb Bermuda International and Combined Insurance, is authorised by the Autorité de contrôle prudentiel et de résolution (ACPR) in France and is regulated contrôle prudentiel et de résolution (ACPR) in France and is regulated by the Central Bank of Ireland for conduct of business rules. Registered in Ireland. No 1112892 at 5 George’s Dock, IFSC, Dublin 1.