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My Aviva Account  

Why do I need a MyAviva account?

Having a MyAviva account is free and allows you to access your car and home insurance policy documentation 24/7.

Watch our helpful video on how to register for your MyAviva account.

How do I login to MyAviva account?

You can log into your MyAviva account by clicking here.

All you need is your email address and password to access your account.

How do I register for a MyAviva account?

You can register for a MyAviva account by clicking here.

You will need your policy number and email address to register for MyAviva.

To find your policy number, look on the left-hand side of your home insurance policy schedule.

Watch our helpful video on how to register for your MyAviva account.

What do I do if I am having issues with My Aviva Account?

If you are having difficulties accessing your MyAviva account please contact us on 1800 333 322.

Policy Changes

How do I make changes to my home insurance policy?

You can make changes to your home insurance policy through MyAviva.

Use our self service portal to:

• Update mortgage provider 
• Request additional documents
• Add or remove additional optional covers
• Add or remove mortgage provider
• Change your contact/personal details

Can someone else ring on my behalf?

Yes. However, under the Data Protection Act we are limited in the information we can share without the Data Subject’s consent. It is therefore Aviva’s business policy to get the policyholder’s consent to deal with somebody acting on the policyholder’s behalf.

What happens if I move house?

Contact our customer care department on 1800 333 322 and they will assist you.

Sum Insured & Underinsurance

What is sum insured?

The amount shown in your schedule as the most that we will pay for claims resulting from one incident. 

The sums insured is set by you, our customer.

The Society of Chartered Surveyors Ireland SCSI’s House Rebuild Calculator provides guidance in calculating this figure.

You’ll find some helpful information online:

• House Rebuild Guide 

• House Rebuild Calculator - Society of Chartered Surveyors Ireland (scsi.ie)

What is under-insurance?

Under-insurance occurs when you insure your buildings and contents for less than the amount it will cost to rebuild your home or replace your contents.

A recent study by the Central Bank of Ireland found that 16.5% of claimants in 2021 were under-insured, as rebuild costs had increased by up to 40% in some areas.

In the event of a claim, a policyholder who is under-insured may not receive the full amount necessary to rebuild, repair or replace items as new.

As a homeowner it is essential that you regularly review your sums insured to make sure you are adequately covered. The sums can be adjusted at any time, and there is no need to wait until your policy renewal. 

Learn more about underinsurance

What is the re-build value of my house?

The SCSI’s House Rebuild Calculator can help you identify the current rebuild cost of your home.

You will need to know the size of your house to use the calculator. Choose the appropriate house type and region and insert your total floor area.  You can add the cost of a garage if applicable.

You should add higher-than-average kitchen fittings, finishes, etc if appropriate. You can also add for any other outbuildings e.g. studio, office. Once you have entered all the required information, the figure generated will be a minimum base guide for rebuild costs for insurance purposes. If you would prefer to access professional advice you can contact your local Chartered Quantity Surveyor.

To calculate your home contents try Aviva's Contents Insurance Calculator.

How do I ensure my home has the right cover? 

With high inflation and the cost of building materials and labour increasing in recent years it’s never been more important to make sure your home is insured for the correct amount. The sums can be adjusted at any time, and there is no need to wait until your policy renewal.

Your policy schedule contains details of the sums insured for your home.

If you have your home insurance policy directly with Aviva you can access your policy documents at any time through MyAviva.

Alternatively, you may wish to get in touch with us to amend the sums insured.

If your home insurance policy was purchased directly with Aviva, you can contact us on 091 78 44 55 Monday to Friday between 9am and 6pm.

If you purchased your policy through a broker, you will need to get in touch with them directly

Host Families

I am opening my home to host individuals and/or families arriving here from Ukraine, will this impact my home insurance policy?

There is no impact to standard policy terms and conditions on your home insurance policy with us;

• the policy already makes provision for tenants/lodgers in an owner occupied property;

• customers should note the existing definition of Household excludes tenants/lodgers;

• customers should note that there are existing conditions and exclusions in relation to accidental damage cover, theft or attempted theft, vandalism, or malicious acts.

• if the policy is already noted as let to tenants or holiday home -own use and/or let - cover remains in order and unaffected.

If you have any further queries, please contact our team in Galway on 1800 333 322.

Cancelling my Policy 

How do I cancel my home insurance policy?

Contact our Customer Care Department on 1800 333 322

If you decide to cancel your policy after the 14 day period, we will work out the premium for the period for which we have insured you and refund any balance. We will not refund any premium if you have made a claim or if one has been made against you during the current period of insurance. If you pay your premium by monthly instalments (direct debits) and you have made a claim, or one has been made against you, the balance of the annual premium will become payable to Aviva Insurance Ireland DAC upon cancellation. Please refer to our policy booklet for more details.

Click through for a home insurance quote and more information.