MyAviva Account

Why has my policy moved to the new MyAviva portal?

We are updating our customer portal MyAviva to give customers more control over their car insurance policy. With the new portal there will be additional features available to customers such as uploading documents, requesting documents, renewing your insurance and much more. You will still have access to your old MyAviva portal.

What do I need to do if my policy has moved to the new MyAviva portal?

If you have received an email from us advising that your policy has moved to the new portal, you need to register on the new portal using your policy number and email address. This will give you access to your policy and all the new self-service features the portal has to offer.

How do I access my previous documents for my car insurance if I have moved to the new MyAviva portal?

You can still access your historic policy documents on your old MyAviva portal, which you can access through the website. You will need to login using your previous MyAviva credentials. Any new documents generated will be available through the new portal.

Will my login details be the same for both MyAviva portals?

You will have two separate login details for the old and new MyAviva portal. You will need to use the correct login details (old or new login details) to access the version of the portal you are looking for.

Has my car insurance policy been changed?

Nothing has changed regarding your car insurance policy. The only difference is that you will need to access the new MyAviva portal to manage your car insurance policy going forward.

Have both my car and home insurance policies moved to the new MyAviva portals been updated?

Our plan is move all existing car and home insurance policies to the new MyAviva portal. However, this will take some time to complete. We will begin moving our car insurance customers to the new MyAviva portal from January 2024. Our home insurance customers will move later in the year. When your policy has been moved to our new MyAviva portal you will receive an email with instructions of how to access the new MyAviva portal.

Why do I need a MyAviva account?

Having a MyAviva is free and allows you to access your car and home insurance policy documentation 24/7, this includes your cert & disc for your policy.

You can also make amendments to your policy which includes adding new drivers or transferring your insurance to another car.

If you contact our call centre to make amendments, you may incur a €25 administration fee.

How do I login to MyAviva account?

You can log into your MyAviva account through here.

All you need is your email address and password to access your account.

How do I register for a MyAviva account?

You can register for a MyAviva account by clicking here.

You will need your policy number and email address to register for MyAviva.

To find your policy number, look on the left-hand side of your car insurance policy schedule.

What do I do if I am having issues with My Aviva Account?

If you are having difficulties accessing your MyAviva account please contact us.

If your policy number begins with 93 and looks like this 930000000, please contact us on 1800 333 322.

For all other policy numbers brought directly from Aviva Direct, please contact us on 1800 332 211.

Policy Changes

How do I make changes to my car insurance policy?

You can make changes to your car insurance policy through MyAviva.

If your policy number begins with 93 and looks like this 930000000, you can make the following changes through your portal:

  • Transferring your insurance to another car
  • Adding and removing drivers
  • Request additional documents
  • Changing your address
  • Changing your contact details

Watch our helpful videos on how to make changes through your MyAviva account.

For all other policy numbers brought directly from Aviva Direct, you can make the following changes through your portal:

  • Transferring your insurance to another car
  • Renewing your existing car policy
  • Adding and removing drivers

You can also contact our Customer Service Team by phone to make any changes. Visit our contact us page to find contact details.

Please note certain requests will incur a €25 administration fee if you contact us via the Customer Service Team.

How do I add a driver to my car insurance policy?

You can add a driver temporarily or permanently using MyAviva portal.

If your policy number begins with 93 and looks like this 930000000, follow the below steps:

  1. When logged in, select "Manage policy"
  2. Under the heading "Make a change" please select this option then choose if you wish to make a temporary or permanent change on your policy.

Watch our helpful video on how to add a driver through your MyAviva account.

For all other policy numbers brought directly from Aviva Direct please follow the below steps:

  1. Once you are logged into your MyAviva account, there is an option beside your policy number named "Access and edit policy"
  2. Once you click on this option you should see an option for permanently and temporarily adding drivers.

Follow the screens to amend your car insurance policy..

How do I change address on my car insurance policy?

If your policy number begins with 93 and looks like this 930000000, you can make the change on your MyAviva account. Log in here.

All other policy numbers brought directly from Aviva Direct it is currently unavailable on your MyAviva portal.

You will need to contact us on 1800 332 211 and we can make the necessary amendments you require.

How do I change the car on my car insurance policy?

You amend your car insurance to another car via your MyAviva portal.

If your policy number begins with 93 and looks like this 930000000, follow the below steps:

  1. When logged in, select "Manage policy"
  2. Under the heading "Make a change" please select this option then choose if you wish to make a temporary or permanent change on your policy.

Watch our helpful video on how to change the car on your policy through your MyAviva account

For all other policy numbers brought directly from Aviva Direct please follow the below steps:

  1. Once you are logged into your MyAviva account, there is an option beside your policy number named "Access and edit policy"
  2. Once you click on this option you should see an option for transferring your car insurance permanently or temporarily.

Follow the screens to amend your car insurance policy.

How do I update my contact details on my car insurance policy?

You amend your contact details via your MyAviva portal.

If your policy number begins with 93 and looks like this 930000000, follow the below steps:

  1. When logged in, select "Manage policy"
  2. Select the option under the heading "Make a change" then under "Make a permanent change" select contact details from the drop down.

For all other policy numbers brought directly from Aviva Direct please follow the below steps:

  1. Once you are logged into your MyAviva account, there is an option beside your policy number named "Access and edit policy"
  2. Once you click on this option you should see an option for view/edit profile details.

Follow the screens to amend your contact details.

Please note updating your email address will only be used for correspondence you receive from Aviva. Your email address set up with your MyAviva account will remain the same.

For any other updates please contact us on 1800 332 211.

How do I change my payment details on my car insurance policy?

You are unable to amend payment details online, you will need to contact us to make these changes. We're available between 9am and 6pm Mon-Fri.

If your policy number begins with 93 and looks like this 930000000, please contact us on 1800 333 322.

For all other policy numbers, please contact us on 1800 332 211.

How do I cancel my car insurance policy?

If you decide to cancel your policy after the 14 day period, we will work out the premium for the period for which we have insured you and refund any balance. We will not refund any premium if you have made a claim or if one has been made against you during the current period of insurance. If you pay your premium by monthly instalments (direct debits) and you have made a claim, or one has been made against you, the balance of the annual premium will become payable to Aviva Insurance Ireland DAC upon cancellation. Please refer to our policy booklet for more details.

Green Card

Do I need a Green Card?

A Green Card is an internationally recognised insurance document which provides proof of insurance to law enforcement agencies, which you may need when driving your car outside the EU or some other European countries.

Russia, Turkey, Albania, and Ukraine are just some examples of where you may need to carry a Green Card. If you need one, all you need to do is ask us for one. It's free – but please get in touch with us at least one week before your journey.

A green card is not required by Irish motorists travelling across the border into Northern Ireland, once they have a valid Irish insurance disc. The insurance disc will serve as proof of insurance to the legal authorities in the UK, including Northern Ireland.

FAQs

Find the answers to some of the most frequently asked questions

Car insurance is underwritten by Aviva Insurance Ireland DAC.

Aviva Direct Ireland Limited is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No 374895. Registered Office: Cherrywood Business Park, Dublin, Ireland, D18 W2P5.