My Documents

My Policy Documents

Where can I find my policy documents?

Your policy documentation, including your annual car insurance certificate and disc, will be made available or issued within 5 days or after the start date of your policy whichever is the later:

• Through MyAviva: If you're opted-in to online documentation.
• By post: If you're not opted-in to online documentation.

Logging into MyAviva is the easiest way to find your policy documents. We're the first major financial services group to set a target of achieving net zero carbon emissions by 2040. Part of that is reducing the number of printed documents we send out in the post. More than 80% of our new customers are choosing to use MyAviva for their policy documents – why not join them?

Still waiting on your documents? Let us know through our contact form.

How long will it take to receive my policy documents?

You'll be able to view, download and print your documents through MyAviva if you choose to receive your documents online.

Any documents can take 3-4 working days to come through the post. If you still haven't received them after this period, let us know through our contact form.

How do I receive my policy documents online?

If you’re a car customer – log in to MyAviva to change your preferences.

1. Log in to your MyAviva account and select Access and edit policy in the 'My car insurance policies' section.
2. In the 'My car policy' page, select the View/edit profile details button under the Additional changes heading.
3. Select Yes to the I want to view my documents online' question under the 'Your documentation' heading.

That's it, you'll now receive your policy documents online. Or you can simply complete this form to request your policy documents online.

Am I insured if I have been asked to provide additional documents?

Yes. Once you buy your car insurance, you have temporary cover for up to 30 days until we receive your additional documents.

Once we have received and verified your documents your annual car insurance certificate and disc will be made available or issued within 5 days or after the start date of your policy whichever is the later:

• Through MyAviva: If you're opted-in to online documentation.
• By post: If you're not opted-in to online documentation.

Am I insured if I haven’t received my documents yet?

If you have just started a new policy, or you have made an amendment to an existing policy, we will need to issue your new documents online through MyAviva or by post. Your cover will start from the date and time you have selected, so you will be insured to drive whilst waiting on your documents to be issued or delivered.

Please keep your policy reference number with you when you are driving, as if you are stopped this will make it easier for the Gardaí to confirm your cover.

Certificate & Disc 

How do I get my certificate & disc?

Your annual car insurance certificate and disc will be made available or issued within 5 days or after the start date of your policy whichever is the later:

• Through MyAviva: If you're opted-in to online documentation.
• By post: If you're not opted-in to online documentation.

How do I print my certificate and disc?

1. Login to MyAviva and select your car insurance policy.
2. Click ‘View Documents’
3. Select 'Access my certificate and disc’
4. Select 'Certificate and Disc'
5. Open PDF
6. Click Print - please note, in certain browsers you will need to click ‘download’ on the PDF to enable printing

Make sure your printer:

• Has A4 white paper,
• Is set to print in ‘portrait’ and ‘full colour’

Your disc has been designed to conform to the following specifications:

• Disc width 85-95mm
• Disc height 70-80mm tall
• Green band width 8-12mm

What if I am having issues printing my certificate and disc?

If you’re unable to print your certificate and disc or don’t have a colour printer – we can post them to you.

Simply login to MyAviva and select your car insurance policy.

Click ‘View Documents’. You will need to select 'agree and access'  before scrolling to the bottom of the page to select 'reissue by post'

Once selected you’ll receive your annual car insurance certificate and disc by post within 5 working days.

No Claims Bonus 

How do I get a copy of my no claims bonus?

As your car insurance policy comes to an end, your renewal invitation will contain proof of your No Claims Discount.

Named Driving Experience 

How can I get confirmation of my driving experience?

You can request a letter from us confirming your driving experience through our online form.

Accompanied driver cover letter

How can I get a letter to cover me as an accompanied driver?

You can request a cover letter for an accompanied driver through our online form.

Notice of interest/letter of indemnity

How do I get a notice of interest/letter of indemnity?

You can request a notice of interest or letter of indemnity through our online form.