MyAviva Account
Why has my policy moved to the new MyAviva portal?
We have updated our customer portal MyAviva to give customers more control over their car insurance policy.
With the new portal, there are additional features available to customers such as uploading documents, requesting documents, renewing your insurance and much more.
If you are opted-in to online documentation and looking for historical policy documents, you can contact us using this form.
What do I need to do if my policy has moved to the new MyAviva portal?
If you have received an email from us advising that your policy has moved to the new portal, you need to register on the new portal using your policy number and email address. This will give you access to your policy and all the new self-service features the portal has to offer.
How do I access my previous documents for my car insurance if I have moved to the new MyAviva portal?
If you are opted-in to online documentation and looking for historical policy documents, you can contact us using this form.
Will my login details be the same for both MyAviva portals?
You will have two separate login details for the old and new MyAviva portal. You will need to use the correct login details (old or new login details) to access the version of the portal you are looking for.
Has my car insurance policy been changed?
Nothing has changed regarding your car insurance policy. The only difference is that you will need to access the new MyAviva portal to manage your car insurance policy going forward.
Why do I need a MyAviva account?
Having a MyAviva is free and allows you to access your car and home insurance policy documentation 24/7, this includes your cert & disc for your policy.
You can also make amendments to your policy which includes adding new drivers or transferring your insurance to another car.
If you contact our call centre to make amendments, you may incur a €25 administration fee.
How do I login to MyAviva account?
You can log into your MyAviva account through here.
All you need is your email address and password to access your account.
How do I register for a MyAviva account?
You can register for a MyAviva account by clicking here.
You will need your policy number and email address to register for MyAviva.
To find your policy number, look on the left-hand side of your car insurance policy schedule.
What do I do if I am having issues with My Aviva Account?
If you are having difficulties accessing your MyAviva account please contact us on 1800 333 322.
Policy Changes
How do I make changes to my car insurance policy?
You can make changes to your car insurance policy through MyAviva.
Use our self service portal:
- To transfer your insurance to another car
- Request documents
- Upload documents
- Add or remove drivers
- Print your cert and disc
- Update your contact number and email address
Watch our helpful videos on how to make changes through your MyAviva account.
You can also contact our Customer Service Team by phone to make any changes. Visit our contact us page to find contact details.
Please note certain requests will incur a €25 administration fee if you contact us via the Customer Service Team.
How do I add a driver to my car insurance policy?
You can add a driver temporarily or permanently using MyAviva portal.
Just follow the below steps:
- When logged in, select "Manage policy"
- Under the heading "Make a change" please select this option then choose if you wish to make a temporary or permanent change on your policy.
Watch our helpful video on how to add a driver through your MyAviva account.
How do I change address on my car insurance policy?
You can make the change on your MyAviva account.
How do I change the car on my car insurance policy?
You amend your car insurance to another car via your MyAviva portal.
Just Follow the below steps:
- When logged in, select "Manage policy"
- Under the heading "Make a change" please select this option then choose if you wish to make a temporary or permanent change on your policy.
Watch our helpful video on how to change the car on your policy through your MyAviva account
How do I update my contact details on my car insurance policy?
You amend your contact details via your MyAviva portal.
Just follow the below steps:
- When logged in, select "Manage policy"
- Select the option under the heading "Make a change" then under "Make a permanent change" select contact details from the drop down.
Please note updating your email address will only be used for correspondence you receive from Aviva. Your email address set up with your MyAviva account will remain the same.
For any other updates please contact us on 1800 333 322.
How do I change my payment details on my car insurance policy?
You are unable to amend payment details online, you will need to contact us to make these changes. We're available between 9am and 6pm Mon-Fri on 1800 333 322.
How do I cancel my car insurance policy?
If you decide to cancel your policy after the 14 day period, we will work out the premium for the period for which we have insured you and refund any balance. We will not refund any premium if you have made a claim or if one has been made against you during the current period of insurance. If you pay your premium by monthly instalments (direct debits) and you have made a claim, or one has been made against you, the balance of the annual premium will become payable to Aviva Insurance Ireland DAC upon cancellation. Please refer to our policy booklet for more details.
Telematics Policy
I think my driving score is incorrect. What should I do?
Your driving score is collected via your telematics device & is available to view anytime through your MyAviva portal, if you still have concerns after reviewing your score you can get in touch with our dedicated customer service to discuss on 1800 000 133.
My box has stopped working who do I contact?
You can call our dedicated customer service team on 1800 000 133. We will try and resolve the issue remotely, if we cannot do so we will send an engineer out to you to resolve the issue. Whilst the box is not working or until the issue is resolved no driving data will be collected and this will not affect your insurance coverage.
What happens if I have an accident?
If you have been involved in an accident you must take all necessary steps to ensure your safety and report any incident to the appropriate emergency services. You must also notify Aviva as soon as practically possible after the accident. Your telematics data may be reviewed as part of the claims process. This can help clarify what happened but does not determine fault.
I have bought a new car and need to get my telematics box reinstalled. How do I do it?
Once you have made a permanent change to your vehicle on your policy you will receive a link with a booking portal link for you to organise a date & time that is suitable for you to have the new box installed. There is no need to remove your old box as we will remotely deactivate it, so that the box no longer collects or transmits any data. It is your responsibility to inform any future owner of the car that an Aviva telematics box is installed.
Is there a restriction on how many kilometres I can drive?
With our telematics policy, you have the freedom to drive as much as you like—there are no mileage limits or premium changes based on how many kilometres you drive. Instead of focusing on distance, we look at how you drive. By measuring things like speed, braking, and cornering, we provide a more personalised approach to assessing you’re driving behaviours.
Can I switch from a telematics policy to a standard motor insurance policy midterm?
You won’t be able to switch to a standard motor insurance policy midterm. If you’d like to move to a standard policy, you’ll need to cancel your current telematics policy and request a new quote. Just keep in mind that any new quote will be subject to our usual acceptance criteria, which may result in those drivers who do not have the right level of driving experience not being offered a quote. We offer telematics policies in cases where a standard car insurance quote might not be available. Please refer to your T&Cs.
Green Card
Do I need a Green Card?
A Green Card is an internationally recognised insurance document which provides proof of insurance to law enforcement agencies, which you may need when driving your car outside the EU or some other European countries.
If you need one, all you need to do is ask us for one. It's free – but please get in touch with us at least one week before your journey. Please note we may not be able to issue a Green Card for your destination country. If that’s the case, you’ll need to arrange separate insurance cover.
A green card is not required by Irish motorists travelling across the border into Northern Ireland, once they have a valid Irish insurance disc. The insurance disc will serve as proof of insurance to the legal authorities in the UK, including Northern Ireland.
Click through for a car insurance quote and more information.
FAQs
Find the answers to some of the most frequently asked questions